Amanda Dietz

Amanda DietzAmanda Dietz (Mandy Dietz) is the Vice President – Project Management and Business Analysis and a Process Management Advisor for Orion Development Group. She has more than 25 years of experience in operations management, auditing and process improvement.

Prior to joining Orion, ¬†Mandy Dietz attained extensive quality and process management experience in the corporate world, principally in the Financial Services sector. She served on the senior management teams at InTuition, Inc. and Florida Federal Savings Bank (now part of Wells Fargo). In these roles, Ms. Dietz’s accomplishments included:

  • Enhanced product line profitability in excess of 10% for multiple years
  • Recognized as semi-finalist in the 1994 USA Today/RIT Quality Service Award
  • Reduced turnaround times from multiple weeks to less than two days
  • Reduced call center hold times by more than 80%
  • Raised quality performance indicators above corporate standards
  • Successfully directed numerous information technology conversion projects

As an instructor, Mandy Dietz consistently receives outstanding reviews from seminar participants. For example:

“Amanda Dietz did an excellent job…She impressed us all with her knowledge not only of process mapping but of our business.”
– U.S. Coast Guard Finance Center

“Amanda gave a great class! She encouraged participation and original thinking. She is definitely knowledgeable on the subject.”
– Navy Federal Credit Union

“[The seminar] gave me additional tools to determine where and how to improve my department’s processes and performance.”
– BAA Indianapolis

Her training/consulting clients include:

  • Bank of America
  • Duke Energy
  • Consumers Credit Union
  • Daimler-Chrysler Financial
  • University Federal Credit Union
  • Borders Group, Inc.
  • Best Buy
  • Fingerhut Companies
  • Ohio PERS
  • Santee Cooper
  • Kuraray¬†America
  • U.S. Postal Service
Amanda Dietz earned her BS in Finance from Indiana University and MBA in International Management from the University of South Florida. She was a Certified Quality Manager (ASQ).

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