Ralph Smith

ralph4eRalph Smith is Executive Vice President of Strategic Services for Orion Development Group. In this capacity, Ralph Smith is responsible for facilitating the implementation of strategic plans and strategic measurement systems for clients in all sectors.

Ralph Smith has personally supervised the performance improvement efforts in more than 100 organizations worldwide. He is the author of the highly rated text Business Process Management and the Balanced Scorecard.

Client successes that Ralph Smith has contributed to include:

  • Texas Children’s Hospital: Achieved dramatic gains in efficiency via quality improvement teams
  • Alcoa Packaging: Improved return on assets from -60% to +40% in 18 months.
  • XL Insurance: Transformed from industry neophyte to industry leader less than four years after major acquisitions

Ralph Smith has also been a major supporter of strategic planning and balanced scorecard initiatives at CNA Insurance, two departments of the State of Michigan, Toshiba America Information Systems, Memorial Blood Center of Minnesota and Delta Dental.

Over the last twenty-five years, Ralph Smith has utilized his strategic planning and process improvement experience and expertise for a diverse group of clients, including: Texas Children’s Hospital, BlueCross BlueShield of Illinois, Evangelical Community Hospital, Cingular Wireless, Fairfax County (VA), Dakota County (MN), Arbitration Forums, FedEx Kinko’s and Johns Hopkins University. He has designed training solutions, facilitated team activity and served as a consultant to management.

As an instructor, Ralph Smith consistently receives ratings that average over 9.2 on a scale of 1 to 10. Seminars he teaches include Process Mapping, Using the Balanced Scorecard, Strategy Maps, Facilitating High-Performance Teams, and Measuring & Improving Processes. Participant reviews include:

“I learned a great deal and can see where we need to make changes in our scorecard. I wish I had taken this course a year ago.”
–Margo Schmidt, Consultant, Michigan Department of Transportation

“Entertaining, enlightening and involved class with valuable examples and tips!”
–Eric J. Gall, Manager-Global Quality Programs, Ford Motor Company

Prior to becoming a consultant, Mr. Smith was an internal quality resource for Kawneer Company, a manufacturer of architectural aluminum products. He coordinated the improvement efforts in 23 facilities throughout North America and Europe.

Ralph Smith has a Masters degree in Operations Research from the Georgia Institute of Technology and a Bachelors degree in Mathematics and Statistics from the University of Georgia. He is a member of ASQ.

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