Resources

Interested in learning more on Business Process Management? Wish to incorporate some of our wisdom to your business?  Take a few minutes to view the knowledge bank of articles, posts and downloads written by our instructors and team members. Click on the appropriate topic to find out more information.

Process, Mapping and Redesign Articles

Process Mapping and Analysis Series

Preparing for Change Articles

Recommended Reading

BPM and Strategy
Cross-Functional Process Management
Process Improvement and Redesign Techniques
  • Business Process Improvement by James Harrington.
  • Business Process Management by John Jeston.
  • Process Management Memory Jogger by Robert Boehringer.
  • The Power of Business Process Improvement by Susan Page.
  • Business Process Reengineering by Michael Hammer and James Champy.
  • Understanding Variation: The Key to Managing Chaos by Donald Wheeler.
Management Classics

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