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Process, Mapping and Redesign Articles

Process Mapping and Analysis Series

Preparing for Change Articles

Recommended Reading

BPM and Strategy
Cross-Functional Process Management
Process Improvement and Redesign Techniques
  • Business Process Improvement by James Harrington.
  • Business Process Management by John Jeston.
  • Process Management Memory Jogger by Robert Boehringer.
  • The Power of Business Process Improvement by Susan Page.
  • Business Process Reengineering by Michael Hammer and James Champy.
  • Understanding Variation: The Key to Managing Chaos by Donald Wheeler.
Management Classics