Building the Balanced Scorecard in Public Sector Organizations

Building the Balanced Scorecard in Public Sector OrganizationsBy Ralph Smith

“Take it or leave it? Not hardly. In our case, our customers’ choices are: take it or take it…they couldn’t leave it if they wanted to…”

So spoke the Chief Information Officer of a major state government organization.

His department was responsible for providing technology support to other state departments (Treasury, Corrections, Agriculture, etc.). They were literally the only game in town…

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