Map The Process – A Synopsis
Let’s say you know which work area, or process, needs improvement. You may even have concrete data about how that area performs (effectively or not). Before you can improve the work area, you’ll need a solid understanding of what works and what really needs improvement. Now is the time to visually represent your findings, so that you can profoundly understand the “current state” (also known as “As Is”) of your process and discover its true potential.
Process maps are much more than simple boxes and lines that document a how work flows. They are a potent set of tools that, when used properly, can unlock urgent opportunities to:
- Increase efficiency
- Eliminate non-value-added activities
- Reduce cycle time
- Expand service capabilities
- Simplify work flow
- Minimize dependencies
- Gain buy-in and organizational support for change
In this post, you’ll learn a set of prevailing process mapping methods to visually represent and analyze how work happens. You’ll gain insight into the key process dimensions that will add depth and meaning to your maps. Finally, you’ll learn an approach for choosing the right tool for your objectives and your target audience.
When you’ve mapped the process, you will have more than just art work for your cubicle wall; you’ll have a visual story of your process, with formidable solutions in the palm of your hand. You’ll be ready to launch that crucial process improvement project.
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