Implementing Organizational/Process/Technology Change: The Role of Change Agent

By Robert D. Boehringer

Change is rarely if ever an easy process, especially within an organization. In order for organizational change to be successful, it should possess four main characteristics. First, is a vision. People must be able to picture what the change will be and know how they as individuals will fit in to the new system. Second, is a purpose. This answers “why,” justifying the need for change. Third, change must have a strategy, providing information on when, where and how it will be implemented. The fourth and final characteristic of successful change is leadership. Those people who drive change within an organization are called change agents.

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