Process Mapping Words of Wisdom

Process Mapping Words of WisdomBy: Susan Williams

In sports, players sometimes speak of the “unwritten rules of the game” that can only be learned by playing. The same is true for process improvement. There are many books that tell you how to construct maps or analyze data; few communicate the wisdom one acquires from doing the work and facing real-world business challenges. Here are some lessons we’ve learned along the way…

A Process is perfectly designed to produce exactly what it’s producing. If you’re unhappy with the results, you must change the process.

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