Essentials of Business Process Management Boot Camp

A Five-Day Workshop

It is generally agreed a business process is a set of activities that converts inputs into an output that is of value to a customer. That’s simple enough on paper but not in real-life application.

Let’s face it, your processes are complex and the organization that was created to manage the complexities of day-to-day operations isn’t necessarily process- or customer-oriented. The processes that create value for your customers cross organizational silos. Conflicting priorities and perceptions impact process flow, efficiency and customer outcomes.

The Business Process Management Boot Camp provides tools and techniques you need to regain and maintain a cross-functional focus that:

  • Maximizes value creation for the customer
  • Optimizes process flow to minimize waste and cycle service time
  • Sustains excellence and fosters strategic breakthroughs via innovation
  • Facilitates teamwork and cooperation

This program is intended for managers and professionals who influence operational performance and customer satisfaction.

Program Benefits

Participants will receive a:
  • Free Process Management Memory Jogger
  • Pre-post test to establish a knowledge baseline
  • Post-seminar test to evaluate knowledge capture
  • Framed Certificate of Completion

Memory Jogger is a registered trademark of GOAL/QPC.

Training Outline

DAY 1 – PROCESS MAPPING & MODELING
  • Systems thinking
  • Design vs. deployment issues
  • Process Mapping
DAY 2 – PROCESS ANALYSIS
  • Analyzing flowcharts
  • Identifying pulse points (metrics)
  • Managing variation
  • Incremental improvement
DAY 3 – PROCESS (RE-)DESIGN
  • Customer Journey Maps
  • Innovation
  • Solution identification and evaluation
  • To-Be process documentation
DAY 4 – PROCESS TRANSFORMATION
  • Change management
  • Solution deployment
  • Integration
DAY 5 – MANAGING BUSINESS PROCESSES
  • 7 necessities of operational excellence
  • Building a new foundation
  • Cross-functional management models
  • Process management roles
  • BPM maturity
  • ABPMP certification

Tools and Techniques

This seminar delivers a broad set of skills for your BPM “toolkit.” Covered topics include:
  • SIPOC Diagram
  • The System Map
  • Top-Down Flow Chart
  • Cross-Functional Flowchart
  • Muda/Waste Walk
  • Activity or Value-Added Chart
  • Spaghetti Chart (Work Flow)
  • Process Cost Allocation Matrix
  • Line Balancing
  • Process Optimization
  • Measurement Identification
  • Pareto Analysis
  • Histograms
  • Trend Charts
  • Process Control
  • Kano Model
  • Customer Journey Map
  • Brainstorming
  • SCAMPER
  • Six Hats Thinking
  • The Five Max Method
  • Cost-Benefit Analysis
  • Readiness Assessment
  • Implementation Planning
  • Statement of Work
  • Work Breakdown Structure
  • Gantt Chart
  • Risk Planning
  • Governance Structures
  • Process Maturity Models
  • Company BPM Assessment
  • BPM Self-Assessment

All of the skills delivered in this boot camp are compatible with the Association of Business Process Management Professionals’ Comprehensive Body of Knowledge.  Orion is the world’s first Registered Training Provider recognized by the ABPMP.