Process Improvement in the Public Sector

How to Deliver More Services with Less Budget

A One-Day Seminar

In the ongoing challenge for public sector agencies to deliver more services with less budget, process improvement remains a vital tool. However, many generic Six Sigma and process automation programs aren’t able to clear the unique barriers to streamlining public sector processes.

Who Should Attend

  • Public sector executive, manager or director accountable for both operational performance and achieving strategic objectives
  • Agency or Department executive responsible for making strategic decisions
  • Chief Financial Officer or Controller
  • Coordinator of a project-based improvement program such as MBO, Six Sigma or Lean
  • Member of a strategic planning task force

What You Will Learn

  • Identify customer requirements within the public sector
  • Map processes to capture time and value
  • Identify process pulse points
  • Evaluate process improvement opportunities
  • Create buy-in and ownership from process stakeholders

Seminar Outline

I. Introduction

  • What is different and not so different about government processes?
  • Identifying customer requirements within the public sector
  • The Kano model
  • The 7-Step Process Improvement methodology

II. Mapping Processes

  • System Maps
  • Top-Down Flowchart
  • Cross-Functional Process Map

III. Measuring Processes

  • Lead and lag measures
  • Finding process pulse points
  • Analyzing process data

IV. Process Improvement Methodologies

  • Improving process speed
  • Reducing cost
  • Improving accuracy and consistency

V. Organizational Change

  • Creating buy-in
  • A project management approach