Process Mapping & Analysis

PDUs: 12.00

Process mapping is a simple yet powerful method of looking beyond functional activities and rediscovering your core processes. Process maps enable you to peel away the complexity of your organizational structure (and internal politics) and focus on the processes that are truly the heart of your business. Armed with a thorough understanding of the inputs, outputs and interrelationships of each process, you and your organization can:

  • Understand how processes interact in a system
  • Locate process flaws that are creating systemic problems
  • Evaluate which activities add value for the customer
  • Mobilize teams to streamline and improve processes
  • Leverage technology to effectively automate and redesign processes

Properly used, process maps can change your entire approach to business process management…and greatly reduce the cost of your operations by eliminating as much as 50% of the steps in most processes as well as the root causes of systemic quality problems.

Who Should Attend

  • Process Owner or Manager
  • Process, Workflow or Business Analyst
  • Functional or Project Manager
  • Process Improvement Team Leader or Member
  • Actively involved in your organization’s process improvement, Lean or Six Sigma efforts

What You Will Learn

  • Identify and understand your organization’s true core processes
  • Recognize and remove activities that do not add value
  • Eliminate system flaws that result in poor quality
  • Document processes for knowledge management or BPM initiatives
  • View customer/supplier relationships and their impact on your system
  • Engage business leaders, users and customers in process change efforts
  • Dramatically improve your efficiency and customer satisfaction

Seminar Outline

I. An Introduction To Systems Thinking

  • The Evolution of Process Management
  • Process Management Cycle: Seven Stages
  • Traditional Management
  • Systems Thinking
  • Class Exercise: Select A Process To Analyze
  • The System Model
  • Creating A System Map
  • Case Study Assignment

II. The Tools: How to Construct and Analyze Process Flow Charts

  • Process and Workflow Diagrams
  • Top-Down Flow Chart
  • Block Diagram
  • Activity Chart
  • Work Flow Diagram
  • Cross-Functional Flow Chart
  • BPMN
  • When to Use Each Chart
  • Class Exercise: Bubble Process
  • Analyzing Process Flowcharts
  • Class Exercise: Putting It All Together
  • Process Measures
  • Charting Tips

III. Implementation Guide: Getting Your Bang for the Buck

  • Implementing Change
  • Organizational Change
  • Creating & Sustaining Organizational Change
  • Managing Resistance to Change
  • Implementation Strategy