Process Modeling, Analysis and Redesign

Process Modeling is the essential foundation for every performance improvement and technology innovation project. It is a simple yet powerful method of looking beyond functional activities and rediscovering your core work processes.

Process maps and models enable you to peel away the complexity of your organizational structure (and internal politics) and focus on the processes that are truly the heart of your business. Armed with a thorough understanding of the inputs, outputs and interrelationships of each process, you and your organization can:

  • Design “should be” processes that streamline operations and eliminate non-value-activities that must never be automated
  • Craft “could be” processes that leverage technology to enable dramatic performance breakthroughs

Properly used, process modeling and redesign can change your entire approach to business process management…and greatly reduce the cost of your operations by eliminating as much as 50% of the steps in most processes as well as the root causes of systemic quality problems.

Who Should Attend

  • Business process owner or manager
  • Systems or business analyst
  • Functional or project manager
  • Process Improvement Team leader or member
  • IT upgrade (ERP, CRM) team leader or member
  • Actively involved in your organization’s process improvement, Lean or Six Sigma efforts

What You Will Learn

  • Identify and understand your organization’s true core processes
  • Recognize and remove activities that do not add value
  • Eliminate system flaws that result in poor quality
  • Document processes for knowledge management or BPM initiatives
  • View customer/supplier relationships and their impact on your system
  • Engage business leaders, users and customers in process change efforts
  • Dramatically improve your efficiency and customer satisfaction

Seminar Outline

I. Utilize a “toolkit” of mapping and modeling techniques

  • Document and analyze business processes
  • Understand how processes interact in a system

II. Locate process flaws

  • Conquering systemic problems
  • Evaluate which activities add value for the customer

III. Mobilize teams to streamline and improve processes

  • Leverage technology to effectively automate and redesign processes
  • Create “should be” and “could be” process designs
  • Identify sources of business requirements and business rules