Process Transformation

Improving and Innovating Performance

A TWO-DAY SEMINAR

There is no one-size-fits-all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.

This seminar will arm you classic process improvement skills (SPC, Lean, Six Sigma) and creative redesign techniques (Six Hats, SCAMPER) so you are able to deliver both continuous improvement and breakthrough solutions for your organization.

The skills delivered in this seminar can be applied in manufacturing, service, healthcare and public sector organizations.

Who Should Attend

  • Systems or Business Analyst
  • Business Process Owner or Manager
  • Functional or Project Manager
  • Process Improvement Team Leader or Member
  • IT Upgrade (ERP, CRM) Team Leader or Member
  • Customer Experience professional
  • Candidate for ABPMP certification
  • Professional actively involved in your organization’s process improvement, customer experience or strategy execution initiatives

What You Will Learn

  • Utilize a “toolkit” of Lean and Six Sigma tools
  • Interpret data and graphics to manage process performance
  • Identify the root causes that prevent your team from its achieving full potential
  • Think outside the “process box”
  • Devise innovative process designs based on customer needs
  • Evaluate and apply process improvement alternatives
  • Develop results-oriented process improvement solutions
  • Deliver more value to current and future customers

Seminar Outline

I. Innovation in Business

  • Transformation examples
  • Strategy/Process/Innovation Synergy
  • Generating Solutions: Improvement vs. Innovation

II.  Process Improvement Strategies

  • Optimizing process flow
  • Managing variation
  • Selecting metrics
  • Pareto Charts
  • Histograms
  • Control Charts
  • Interpreting data

III. Process Innovation Techniques

  • Brainstorming- Guidelines
  • Six Hats Thinking
  • Five Max Method
  • Assessing Solutions
  • Mapping To-Be processes

IV. Leveraging Process Excellence

  • Kano Model
  • Process Extension
  • Market Extension
  • Competitive Analysis
  • Value Curves

V. Implementation

  • CODE – Implementing Change
  • Facilitation tips

The tools and concepts taught in this seminar are compatible with the ABPMP’s Comprehensive Body of Knowledge 3.0.