Facilitating High-Performance Teams

Converting Cross-Functional Groups to Productive Teams

A Two-Day Seminar

Credits: 12 PDUs

This seminar is approved for 13 PDU credits by the Project Management Institute (PMI). Registered Education Providers agree to abide by PMI-established operational and educational criteria, and are subject to random audits for quality assurance purposes.

Facilitators: The Key To Your Quality Improvement Success

Too many organizations, perhaps yours, have wasted time, money and effort by investing in teams that proved to be ineffective. Successful teams don’t just happen; they need the guidance and expertise of a trained facilitator. Only with such an internal resource can your organization achieve the dramatic improvements in performance that are necessary to compete and thrive in today’s challenging economic environment.

  • Work with team leaders to make sure company goals are realized
  • Utilize key tools and techniques to accelerate team progress
  • Run effective meetings
  • Recognize and defuse conflict
  • Balance the productivity (task) and human (maintenance) needs of a team
  • Overcome the factors that undermine team productivity
  • Use group problem-solving tools (fishbone diagram, process map, histogram) to improve processes

Who Should Attend

  • Director, manager or coordinator of quality improvement
  • Director or manager of employee involvement
  • Team leader or facilitator
  • Training director, Manager or executive who believes that unleashing the power of employees is the key to long-term success.
  • What You Will Learn

    • Analyze group dynamics and stimulate team performance
    • Help the team leader lead
    • Defuse conflicts before they affect performance
    • Guide team members in the use and interpretation of problem-solving tools
    • Promote team development
    • Work with the quality coordinator or steering committee to evaluate and manage team performance

    Seminar Outline

    I. Introdcution

    • Objectives of facilitation training
    • Know your role as a facilitator and co-facilitator
    • What does facilitation mean?
    • What makes a good facilitator?
    • What makes a bad facilitator?

    II. Total Quality and Facilitations – How Teams Fit In

    • Advantages of teams
    • What makes teams fail?
    • What makes teams succeed?
    • Building the framework for successful teams
    • the role of management
    • the role of the team sponsor
    • the role of the team leader
    • the role of the team member

    III. How To Conduct Team Meetings

    • Ground rules for starting and managing meetings effectively
    • How to evaluate a meeting

    IV. Communication And Listening Skills

    • One-way vs. two-way communication
    • Barriers to effective communication
    • The art of listening — guidelines to enhance listening skills
    • Workshop

    V. Group Dynamics And Decision Making

    • The four stages of team development
    • Group interaction styles
    • Group problem-solving orientations
    • Group decision-making styles
    • Conflict styles – how to handle difficult situations that can arise in teams
    • Balancing the needs of a team to ensure success
    • Workshop I — discovering your own group interaction style
    • Workshop II — discovering your own method for dealing with conflict

    VI. Tools Used In Facilitating Teams

    • Sample of quality improvement tools facilitated in the course

    VII. Facilitating Different Varities Of Quality Improvement Teams

    • The employee involvement group
    • The process action team
    • The project action team

    VIII.Wrap-Up And Review

    • Taking the seminar back to the workplace


    Project Management InstituteIIBA

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