Retaining and Managing Critical Knowledge

Protecting Your Assets from Turnover and Retirement

A One-Day Seminar

“Knowledge is the currency of the new economy.” And yet, essential, strategic, expensive knowledge is walking out your door every week. Voluntary turnover is on the rise and, more critically, highly experienced baby boomers are retiring in great numbers.

In the Information Age, businesses must not only mitigate “brain drain”; they must make knowledge and process wisdom a true asset that can be leveraged across the organization. Unfortunately, traditional HR practices and high-tech knowledge management systems have not been up to the challenge for most organizations. This seminar delivers a practical approach to establishing a culture of knowledge sharing.

What You Will Learn

  • Identify jobs/departments most at risk for loss of critical knowledge or ineffective knowledge transfer
  • Quantify your company’s turnover and retirement risk
  • Leverage a process-oriented approach to share and retain knowledge
  • Capture and communicate wisdom, not just tasks
  • Generate stakeholder support for structured knowledge sharing
  • Start small and generate resources/commitment for expansion
  • Establish a model that’s easily duplicated and accelerates learning/productivity

Seminar Outline

The Challenge: Mobility of Knowledge in the Information Age
  • The true cost of employee turnover
  • Traditional strategies for preventing a knowledge-loss crisis
  • Generational challenges of traditional methods
  • Critical gaps in “knowledge management”
The Solution: Integrating HR & Operations for Knowledge Retention
  • Quantify risk and prioritize efforts
  • Enlist early “partners” in knowledge capture transformation
  • Process maps as “knowledge maps”
  • Converting SOP documents into “living” procedures
  • Leveraging process documentation
  • Capturing process wisdom
  • Assessing and saving the knowledge that matters
  • Managing knowledge assets
Sustaining It: Building a Culture of Knowledge Sharing
  • Winning hearts and minds
  • The idea-driven organization
  • Leveraging information and experience throughout the employee lifecycle
  • Meeting the needs of customers and process owners
  • Making knowledge everyone’s job
  • Return on knowledge transfer and retention

Who Should Attend

  • Manager who hires, trains and develops employees
  • Human Resources or learning professional
  • Manager of a team with staff in the field or at remote locations
  • Leader in an organization with regulated and/or safety-related processes
  • Manager whose key emerging employees are millennials
  • Leader of an ISO, Business Process or Knowledge Management center of excellence

“The only irreplaceable capital an organization possesses is the knowledge 
and ability of its people. The productivity of that capital depends on how 
effectively people share their competence with those who can use it.”


 Andrew Carnegie

DILBERT © 2014 Scott Adams. Used By permission of UNIVERSAL UCLICK. All rights reserved.