Strategy CX Process
Our team has walked a mile in your shoes. We are seasoned experts who solve problems and make you self-sufficient, not dependent.
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Orion helps you make business processes your source of operational excellence, strategic differentiation and employee engagement.
Spanning all industries and sizes, Orion’s 500+ clients are organizations that value excellence, participation and sustainable success.
Business Process Management is the most important discipline in business today. It is the glue that integrates strategy, IT and day-to-day operations.
Sustainable success does not require a magic formula. Customize Orion’s time-tested roadmap to operational, cultural and strategic excellence.
For more than 25 years, Orion and our partners have been spreading the “process gospel” via world class professional development programs.
Process Mapping is the foundation for every performance improvement and technology transformation project.
On average, 20%-30% of all business costs are attributable to non-value-added activities. Eliminate them!
Key techniques to generate out-of-the-box solutions and to leverage them to deliver meaningful business results.
Data Analytics, Part 1. Cutting-edge technology and brilliant data scientists are no match for the wrong data.
Data Analytics, Part 2. How to analyze data and to communicate important conclusions to decision makers.
Data Analytics, Part 3. How to use stats, graphs and your buiness judgement to make the best decisions.
Change Management, Part 1. Lay the foundation for project success on Day 1 with a comprehensive plan.
Change Management, Part 2. Turning great ideas into reality is the biggest challenge of improvement projects.
Change Management, Part 3. Successful teams don’t just happen; they need the guidance of a trained Facilitator.
“Value” is determined by the customer. Focus your business processes on the right outcomes by clarifying customer needs first.
Processes create customer value and accumulate costs. Managing that balance is the key to smart pricing and profitability.
Six Sigma delivers greater quality and customer value by controlling variation. Learn the basics of the DMAIC methodology.
For a full list of courses, visit our eLearning page.