Strategic Business Process Management Consulting and Training Since 1993
BPM Consulting & Training
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Success Stories

Orion has worked on hundreds of process improvement and redesign projects of all sizes in all industries…from simple streamlining assignments within departments at Dakota County and Consolidated Edison to organization-wide solutions for the Michigan Office of Retirement Services and Ameritech.  We measure our success by evaluating:

  • Strategic Impact – How did the project align with big picture goals?
  • Employee Engagement – Did your team actively contribute? (Essential for buy-in.)
  • Quantifiable Business Results – What is the one-year ROI?
  • Skill Transfer – Did training and coaching deliver self-sufficiency?
  • Sustainability – Are mechanisms in place to assure ongoing excellence?

For an abridged list of clients organized by industry, visit our Clients page.


Success Stories

To learn about specific client success stories, explore the boxes below.

Transformations (End-to-End Redesigns and Strategic Renewals)

Orion has supported several once-in-a-generation change initiatives that enable clients to adapt to new business realities or greatly optimize existing performance potential. Our first major assignment was in 1997 when we helped Ameritech, the “Baby Bell” of the Midwest, organize its 35,000 person operation around five core processes. Other major success stories include:

  • State of Michigan Office of Retirement Services
  • Alcoa Packaging
  • Toyota Motor Sales
  • Delaware River Port Authority
  • XL Insurance
  • Ohio Public Employees Retirement System
  • Maine Public Employees Retirement System
Process and Quality Improvement Systems

Lean, Six Sigma, Reengineering and/or classic Continuous Improvement methodologies are a great toolset for problem solving. They deliver far greater value when they are leveraged for ongoing performance improvement. Orion first major process improvement implementation was in 1995 when we helped Becton Dickinson establish a methodology based on process mapping. Other major success stories include:

  • Affinity Federal Credit Union
  • Santee Cooper
  • Indiana Public Retirement System
  • California State University System
  • Dakota County, Minnesota
  • AAA of Southern California
  • Siemens Financial Services
  • Federal Reserve Bank of New York
Strategic Planning and Balanced Scorecard Deployment

There can be no sustainable business success without synergy between strategy and day-to-day operations (a.k.a. processes). Orion is a pioneer in creating synergy between strategy and process. Our first major initiative was with Memorial Blood Centers in 1998. Other major success stories include:

  • Alcoa Packaging
  • State Farm Insurance
  • Fairfax County, Virginia
  • Siemens Financial Services
  • Weichert Workforce Mobility
  • The Colburn School of Performing Arts
  • University of Pennsylvania
Process Mapping and BPM Training

Skill transfer is one of the most valuable services a consulting company can provide. It has been part and parcel of Orion’s approach since 1994 when Intel brought us onsite to deliver Process Mapping training ahead of a critical initiative. Other major success stories include:

  • Duke Energy
  • Target
  • Texas Children’s Hospital
  • The Chubb Group of Insurance Companies
  • Michigan State University
  • Fairfax County, Virginia
Process Improvement Project Facilitation

Orion can fill an entire website with the thousands of process improvement projects we have facilitated. One of our earlier initiatives was the optimization of Microsoft’s localization processes in the 1990’s. A small sample of other client successes includes:

  • Con Edison of New York
  • Southern California Edison
  • US Navy – OPTEVFOR
  • The Hartford Insurance Company
  • University of Pennsylvania
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