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What is the Pool Temperature?

The difference between your internal specifications and customer expectations…

https://businessprocessmgmt.com/what-is-the-pool-temperature/

Work it Out!

How did you treat your customer during the pandemic shut down?

https://businessprocessmgmt.com/work-it-out/

Scan and Go, Go, Go

What have you done lately to eradicate your customers’ hurdles?

https://businessprocessmgmt.com/scan-and-go-go-go/

Virtual Facilitation – Art vs. Science

Virtual facilitation can only be successful if you are prepared with both the art and the science.

https://businessprocessmgmt.com/virtual-facilitation-art-vs-science/

Please Don’t Leave Me (Tissue) Flowers Anymore

Customer experience is increasingly on the minds of organizations everywhere. Here are a couple of key do-and-don’t tips…

https://businessprocessmgmt.com/please-dont-leave-me-tissue-flowers-anymore/

What Happens When Your Process Fails?

No matter how good your process is, it’s highly unlikely it will never have a failure. What happens when that failure occurs? …

https://businessprocessmgmt.com/what-happens-when-your-process-fails/

Self-Service and the Customer Experience

Self-sourcing, or pushing process steps to the customer, can appeal to the customer and reduce your costs. However, that strategy must not result in a degradation of the customer experience…

https://businessprocessmgmt.com/self-service-and-the-customer-experience/

Lessons Learned from our Childhood

A project management best practice is to perform a “lessons learned” or Agile “retrospective.” I recently participated in a client’s retrospective…

https://businessprocessmgmt.com/lessons-learned-from-our-childhood/