MENU What is the Pool Temperature?
The difference between your internal specifications and customer expectations…
https://businessprocessmgmt.com/what-is-the-pool-temperature/Work it Out!
How did you treat your customer during the pandemic shut down?
https://businessprocessmgmt.com/work-it-out/Scan and Go, Go, Go
What have you done lately to eradicate your customers’ hurdles?
https://businessprocessmgmt.com/scan-and-go-go-go/Virtual Facilitation – Art vs. Science
Virtual facilitation can only be successful if you are prepared with both the art and the science.
https://businessprocessmgmt.com/virtual-facilitation-art-vs-science/Please Don’t Leave Me (Tissue) Flowers Anymore
Customer experience is increasingly on the minds of organizations everywhere. Here are a couple of key do-and-don’t tips…
https://businessprocessmgmt.com/please-dont-leave-me-tissue-flowers-anymore/What Happens When Your Process Fails?
No matter how good your process is, it’s highly unlikely it will never have a failure. What happens when that failure occurs? …
https://businessprocessmgmt.com/what-happens-when-your-process-fails/Self-Service and the Customer Experience
Self-sourcing, or pushing process steps to the customer, can appeal to the customer and reduce your costs. However, that strategy must not result in a degradation of the customer experience…
https://businessprocessmgmt.com/self-service-and-the-customer-experience/Lessons Learned from our Childhood
A project management best practice is to perform a “lessons learned” or Agile “retrospective.” I recently participated in a client’s retrospective…
https://businessprocessmgmt.com/lessons-learned-from-our-childhood/