MENU “Will You Be Coming Back to Our Island?”
What happens when customer experience is impacted by things outside your control?
https://businessprocessmgmt.com/will-you-be-coming-back-to-our-island/No Room at the Inn… or IS There?
When stratification can help you find the answer hiding in your data.
https://businessprocessmgmt.com/no-room-at-the-inn-or-is-there/The Smoothie Problem
How do you know which improvement ideas worked?
https://businessprocessmgmt.com/the-smoothie-problem/Great job! I hate you.
Ever do a great job for a customer, but then found out they will try your competitor next time?
https://businessprocessmgmt.com/great-job-i-hate-you/Cheers to Cheerio
Amazing CX from a company that makes saying goodbye to your pet a little easier.
https://businessprocessmgmt.com/cheers-to-cheerio/If Only the Private Sector Could be as Efficient as the Government
There’s something I never expected to type…
https://businessprocessmgmt.com/if-only-the-private-sector-could-be-as-efficient-as-the-government/How to Bet the Big Game
Does data rule or should you make decisions based on experience and intuition?
https://businessprocessmgmt.com/how-to-bet-the-big-game/The Weakest Link
Customer experience is often dictated by the weakest link…
https://businessprocessmgmt.com/the-weakest-link/