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The Value of Stupidity
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BPM Blog
Image is Everything
A Classic Healthcare Improvement Story – Improving patient care AND revenue generation.
IT, Process Mapping and Change Management, Part 2
Over 30 years at Orion, I’ve seen many IT projects. Here are the two most misguided examples of expert advice.
IT, Process Mapping and Change Management, Part 1
Over 30 years at Orion, I’ve seen many IT projects. When change management goes wrong…
IT, Process Mapping and Change Management
Over 30 years at Orion, I’ve seen many IT projects. Here are the two most misguided examples of expert advice.
“Will You Be Coming Back to Our Island?”
What happens when customer experience is impacted by things outside your control?
No Room at the Inn… or IS There?
When stratification can help you find the answer hiding in your data.
The Smoothie Problem
How do you know which improvement ideas worked?