MENU Customer Variation: When special exceptions become the norm and weigh down performance.
Process Doc Opportunity #2: Customer Variation
read more
BPM Blog
Process Doc Opportunity #1: People Variation
When different people execute the “same” process in different ways, consistency and performance suffer.
Preview: Six Opportunities to Look for During Process Documentation
Getting from Point A to B in business is usually more circuitous than a straight line. Here are six things to look for during process documentation.
Great job! I hate you.
Ever do a great job for a customer, but then found out they will try your competitor next time?
8 Knowledge Retention Strategies: Capture and Transfer Knowledge in the Workplace
It’s more important than ever to capture knowledge within your organization. Whether it’s data or best practices…
The Most Common Business Blind Spots & How to Overcome Them
Business blind spots are areas of operations that a business may not fully understand but could negatively impact their operations…
Harnessing the Potential of Business Enterprise Mapping for Your Company
Business enterprise mapping is an invaluable tool for executives who want to unlock new levels of efficiency…
Silo Busting: 7 Stupidly Simple Ways to Burst Silos in Your Organization
Most companies have “silos” but without cross-collaboration, silos lead to inefficiencies, missed opportunities, and lack of innovation.