Books
- The Process Management Memory Jogger
- Business Process Management and the Balanced Scorecard
- Other must-have texts
Essential Texts
- The Power of Process Improvement by Susan Page
- The Process Improvement Handbook by Boutros and Purdue
- Process Innovation by Thomas Davenport
- Why New Systems Fail by Phil Simon
- Leading Change by John Kotter
- Blue Ocean Strategy by Kim and Mauborgne