Strategic Business Process Management Consulting and Training Since 1993
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Process and technology change are useless if you can’t get people to commit to implementing and adopting the “to be” solution.

Virtual CI Training and Project Work

Orion is proud to announce the “virtual” launch of Continuous Improvement WAVE 6 at Santee Cooper…

‘Twas the Night Before Process

‘Twas the night before Process, and all through the land, No corporation was safe from what was at hand…

Customer Expectations: Are they clearly defined, measurable and verifiable?

I was riding in a cab in Atlanta and was impressed by the Passenger “Bill of Rights”…but became frustrated by those “rights” that were subject to interpretation and likely neither measurable nor verifiable…