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Image is Everything

A Classic Healthcare Improvement Story – Improving patient care AND revenue generation.

https://businessprocessmgmt.com/image-is-everything/

IT, Process Mapping and Change Management, Part 2

Over 30 years at Orion, I’ve seen many IT projects. Here are the two most misguided examples of expert advice.

https://businessprocessmgmt.com/it-process-mapping-and-change-management-part-2/

IT, Process Mapping and Change Management, Part 1

Over 30 years at Orion, I’ve seen many IT projects. When change management goes wrong…

https://businessprocessmgmt.com/it-process-mapping-and-change-management-part-1/

IT, Process Mapping and Change Management

Over 30 years at Orion, I’ve seen many IT projects. Here are the two most misguided examples of expert advice.

https://businessprocessmgmt.com/it-process-mapping-and-change-management/

“Will You Be Coming Back to Our Island?”

What happens when customer experience is impacted by things outside your control?

https://businessprocessmgmt.com/will-you-be-coming-back-to-our-island/

The Smoothie Problem

How do you know which improvement ideas worked?

https://businessprocessmgmt.com/the-smoothie-problem/

Six Opportunities to Look for During Process Documentation

Getting from Point A to B in business is usually more circuitous than a straight line. Here are 6 things to look for during process documentation.

https://businessprocessmgmt.com/six-opportunities-to-look-for-during-process-documentation/

Process Doc Opportunity #6: Bad Inputs

Process mapping should not create more efficient “garage in, garbage out.”

https://businessprocessmgmt.com/process-documentation-opportunity-6-bad-inputs/