Smart Growth
Your business can soar like a rocket, but it will plummet back to earth if…
https://businessprocessmgmt.com/smart-growth/Don’t Get DOGE’d
Even if your agency is not directly impacted by cost-cutting in the Federal government…
https://businessprocessmgmt.com/dont-get-doged/Image is Everything
A Classic Healthcare Improvement Story – Improving patient care AND revenue generation.
https://businessprocessmgmt.com/image-is-everything/IT, Process Mapping and Change Management, Part 2
Over 30 years at Orion, I’ve seen many IT projects. Here are the two most misguided examples of expert advice.
https://businessprocessmgmt.com/it-process-mapping-and-change-management-part-2/IT, Process Mapping and Change Management, Part 1
Over 30 years at Orion, I’ve seen many IT projects. When change management goes wrong…
https://businessprocessmgmt.com/it-process-mapping-and-change-management-part-1/“Will You Be Coming Back to Our Island?”
What happens when customer experience is impacted by things outside your control?
https://businessprocessmgmt.com/will-you-be-coming-back-to-our-island/The Smoothie Problem
How do you know which improvement ideas worked?
https://businessprocessmgmt.com/the-smoothie-problem/Six Opportunities to Look for During Process Documentation
Getting from Point A to B in business is usually more circuitous than a straight line. Here are 6 things to look for during process documentation.
https://businessprocessmgmt.com/six-opportunities-to-look-for-during-process-documentation/