MENU 2025 Year in Review
2025 was an eventful year for Orion…
https://businessprocessmgmt.com/2025-year-in-review/Process Documentation Best Practice #1
Don’t create docs that deliver little or no business value!
https://businessprocessmgmt.com/process-documentation-best-practice-1/The #1 Challenge of Scaling Up – Staffing
Whether you are growing by 20% or 200%, getting new employees up to speed is make-or-break…
https://businessprocessmgmt.com/1-challenge-of-scaling-up-staffing/IT, Process Mapping and Change Management
Over 30 years at Orion, I’ve seen many IT projects. Here are the two most misguided examples of expert advice.
https://businessprocessmgmt.com/it-process-mapping-and-change-management/No Room at the Inn… or IS There?
When stratification can help you find the answer hiding in your data.
https://businessprocessmgmt.com/no-room-at-the-inn-or-is-there/Process Doc Opportunity #2: Customer Variation
Customer Variation: When special exceptions become the norm and weigh down performance.
https://businessprocessmgmt.com/process-documentation-opportunity-2-customer-variation/Process Doc Opportunity #1: People Variation
When different people execute the “same” process in different ways, consistency and performance suffer.
https://businessprocessmgmt.com/process-documentation-opportunity-1-people-variation/Preview: Six Opportunities to Look for During Process Documentation
Getting from Point A to B in business is usually more circuitous than a straight line. Here are six things to look for during process documentation.
https://businessprocessmgmt.com/preview-six-opportunities-to-look-for-during-process-documentation/