Strategic Business Process Management Consulting and Training Since 1993
BPM Consulting & Training
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Move from Chaos to Clarity with Business Process Documentation

Transform your organization today! 

In an era marked by rapid workforce and technological changes, effective business process documentation has never been more crucial.  Lack of operational clarity leads to inefficiencies, lost institutional knowledge, and difficulty scaling operations. These gaps cause higher costs, compliance risks, miscommunication, and even lost revenue. They hinder growth and innovation.

Orion can transform these challenges into opportunities. Our business process documentation services streamline workflows, standardize best practices, and reduce waste. By capturing critical knowledge and aligning processes, we enable businesses to scale efficiently while improving productivity and customer satisfaction.

Delivered by seasoned experts. Orion’s business process documentation solutions are Trusted by business leaders.

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Can you take a worry-free vacation tomorrow?

The reality is that many businesses rely heavily on a few key core employees who understand how everything fits together. While employees at all levels execute their tasks effectively, they often lack insight into how their individual contributions create value or connect with other departments. This disconnect can lead to inefficiencies, where team members unknowingly complicate processes for their colleagues downstream.

Orion is dedicated to unlocking your business’s hidden potential by fostering a comprehensive understanding of your business processes.  We specialize in business process documentation services and BPM solutions that eliminate these challenges by creating a holistic view of your workflows. Our expert team uncovers inefficiencies, streamline processes, and establishes best practices tailored to your organization. With extensive experience across industries, we’ve partnered with leading companies to implement process improvements that drive measurable value. By leveraging our expertise, you can standardize operations, align processes with your business objectives, and build scalable, well-documented systems.

When your team understands how their roles interconnect, productivity and operational efficiency soar. Moreover, well-mapped processes mitigate the risks associated with employee turnover by preserving the institutional knowledge and business wisdom of your experienced staff. With clearly mapped processes, your organization can maintain continuity, allowing team members to take well-deserved breaks with peace of mind, knowing that a reliable blueprint for operations is in place.

What would you do if you could focus on execution?

Documenting your business processes simplifies daily operations and mitigates common issues. When teams work from the same standardized processes, your business runs smoother. Explore how business process documentation can your organization:

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Improve customer satisfaction = Happy Customer

Documenting your business processes gives your teams a clear roadmap for how work should be done. This reduces friction when handling customer inquiries and complaints. With everything clearly laid out, teams can work more efficiently and effectively, thereby increasing customer satisfaction which ultimately means happy customers.

Standardize operations

Without a clear process, employees may struggle to figure out how to complete their tasks. This leads to inconsistencies, duplicated efforts, inefficiencies and bottlenecks. Standardizing processes eliminates guesswork, fostering a more consistent and productive workflow across your organization.

 

Knowledge retention

When skilled employees leave, fall ill, retire, or resign, they take invaluable knowledge with them.  Do you have a system to capture this institutional knowledge before it departs? Without documented process, your organization may face significant slowdowns as the remaining staff struggle to fill the gap. These “invisible” costs can severely impact your bottom line and competitive advantage.

Contiuous improvement

Documenting your business processes reveals valuable opportunities for improvement.  It prompts critical questions like, “Is this step still necessary?” or “Can we automate or optimize this task?”  Continuous improvement is essential for staying competitive in a fast-changing business landscape. 

Train new employees

If you have a clearly defined process in place, it will be much easier to train new staff and new team members. They’ll know exactly what is expected of them and how they should do their job. This dramatically reduces the time required to bring a new hire to profitability. Imagine a new hire producing work products at an acceptable level of quality on day 1 as opposed to day 90.

Automate the boring stuff

By documenting your process, you will be able to identify the tasks that can be automated and put on autopilot. This reduces the waste of resources on mundane, repetitive tasks; and free up your team’s time so they can focus on more value-added and money-making tasks and activities.

Sharing of best practices

When you document your business processes, you create a central repository of information that can be used to share best practices across the organization. Everyone can access this knowledge base and find the information they need when they need it. This helps to improve efficiency and quality while also reducing the learning curve for newbies and team members.

Save time and money

Inefficient processes often lead to waste in terms of both time and money. Through process documentation, you will be able to identify inefficiencies and waste areas, such as time delays and high processing costs and make changes that will reduce the overall cost of your operation. This also gives you the opportunity to re-invest time and money into areas where growth can occur. Scaling your company can’t happen without time and money.

How Orion’s Business Process Documentation Services Can Help

Orion’s team of experts has extensive experience in documenting business processes. We will work with you to understand your unique needs and develop a customized solution that meets your specific requirements.

Our 5-step process ensures that your business processes are accurately documented and that all stakeholders are aligned on the new process.

Step 1: Prepare, Plan, and Orient

We will work with you to prepare for the project, develop a detailed plan of action, and orient all stakeholders on the new process.

Step 2: Elicit & Map

We will work with you to elicit and map the current business process. This will involve conducting interviews, interactive workshops, and other discovery activities.

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Step 3: Validate & Engage

We will engage all stakeholders in the process of validating the newly documented business processes. This will ensure that the process is accurately represented and that all stakeholders are in agreement.

Step 4: Refine & Digitize

We will work with you to refine the process and digitize it for easy access and reference. This will ensure that the process is streamlined and easy to follow.

Step 5: Report Project Results

We will provide you with a detailed report of the project results, including process maps, process descriptions, and recommendations for improvement. This will help you to see the impact of the project and ensure that the goals were met.

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What others say about us

It is great to hear that you have been a successful partner with IPF to document over 400 processes and make progress on improving them.  Your firm’s groundwork with us really was the seed for this fruit.  Thank you, Bob and Alice for  all their work and inspiration.

Vice President for Finance and Treasurer

Michigan State University

Ralph, thank you for helping us with this project. You have done a superb job. Your knowledge of the techniques and ease that you exhibit in breaking-down a confusing and mangled process was impressive.  All three of us have agreed that we couldn’t have asked for a more suitable person to work with us. The charts are impressive.

President

AeroSafe Products Inc.

Discover the Magic in Your Business Processes

Work Products

Good process documentation can be as simple as an easy-to-read swim line chart or as comprehensive as detailed procedures with accompanying graphics or videos. Orion will help you structure and create the documentation that best meets your organization’s business goals.

Elements of your process documentation may include:

  • Purpose statement & success metrics (KPIs)
  • System maps – The big picture
  • Top-down & cross-functional flowcharts
  • Step-by-step procedures or narrative
  • RACI – Everyone’s roles
  • FMEA (risk management) and control points
  • Governance protocols – Who owns and updates the docs?
  • IT system interactions – Touch points and/or data definition

Orion can create your documentation in MS Office/Visio, Blueworks, Lucidchart or whichever format is most useful to your process performers and Process Owners.

Frequently Asked Questions

What is business process documentation?

Business process documentation is the act of creating a document that describes how work should be done. This typically includes a process map, which is a visual representation of the steps involved in a process, as well as a written description of each step.

Why is business process documentation important?

There are many benefits to business process documentation, including improved efficiency, standardized operations, greater production, reduced rework and waste that can lead to cost savings, greater profitability, increased employee morale, happier customers, and more. And by documenting your processes, you can discover areas of improvement for the business.

What technology/software are you going to use?

We are not technology experts and do not have one preference over the other. We believe what Bill Gates said about technology: “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” That is why our partners don’t deal directly with technology; instead, they concentrate on the business processes themselves to ensure that they help to reach the company objectives.

How much does it cost to document my business processes?

The cost of business process documentation varies depending on the size and complexity of the project. Contact us for a free consultation to get an estimate for your specific project.

How long does it take to document my business processes?

Again, this varies depending on the size and complexity of the project. Generally speaking, a small project can be completed in 2-4 weeks, while a more extensive project may take 4-8 weeks or 6 to 9 months, depending on the availability of the subject matter experts and staff involved in the project. 

Can you help us document our business processes?

Yes! Orion has a team of experts with extensive experience in business process documentation. We will work with you to understand your unique needs and develop a customized solution that meets your specific requirements. Contact us today for a free consultation.

There Are Hundreds of Companies That Does This, Why Should I Choose Orion?

ExperienceTrack Record, and Talent are Orion’s greatest assets and why companies have selected Orion over our competitors.

There are many companies out there promising to be the best at business process documentation, but none of them have the expertise of Orion. With over 25+ years in this business, we’ve trained 50,000+ business professionals and facilitated 500+ projects. These projects have resulted in reduced cost, increased capacity and ease of doing business, and greater employee engagement and customer satisfaction. 

Business leaders want and need to be guided by the “voice of experience.” And the quality of a company’s services can only be as good as the men and women who deliver these services. That’s why Orion brings a Phenomenal Team to the table. We have no “junior” partners and no straight-out-of-school MBA graduates. Instead, Orion’s consultants hold, on average, fifteen years of professional and management experience prior to joining the Orion team and a track record of success. 

We supply the skills, coaching, and project management needed to help your team achieve its goals. We “teach your team to fish” rather than making them hungry for more services. As a result, Orion’s clients enjoy long-term success because our methodology builds self-sufficiency and resilience. We build relationships and get to know your business inside and out so that we can create a custom strategy just for you.

I was initially skeptical…how can someone come in who didn’t understand our business help us to improve our business…that was alleviated after our first session. Any skepticism in the process was taken away after our first session.

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