Unlock Endless Possibilities to Improve and Transform Results with Our Process Mapping Services
Ready-Fire-Aim. Businesses of all sizes suffer when they implement promising solutions without understanding the ‘why and how’ of current operations. It’s essential that you accurately map out how your organization actually operates and identify key areas of improvement in order to gain a competitive edge.
Our improvement and transformation services are designed to do just that. We’ll work with you to understand your business, carefully map out your current processes and the value they bring, and identify the root causes of customer, quality and efficiency problems. We’ll then help ensure that those process changes are implemented, maintained, monitored and improved over time.
Delivered by experts. Trusted by business leaders.
Can you take a worry-free vacation tomorrow?
The shocking truth is that many businesses are are overly dependent upon a handful of leaders who understand “how he pieces fit together.” Most professionals across all levels of the organization do their jobs well but do not know how their work creates value for the business or understand how the work they do is connected to other departments.
That’s why our team is committed to helping you unlock the hidden potential inside your business by developing a holistic understanding of how things work and how they can be improved. We have experience partnering with leading companies in multiple industries, helping them make process changes that have unlocked significant value. By taking advantage of our team’s expertise, you’ll be one step closer to reaching your business goals.
When everyone knows how their work fits together, everyone can work smarter and more efficiently. Also, there’s minimum risk incurred when employees leave because well-mapped processes capture the “business wisdom” of experienced staff and convert it into shareable, sustainable knowledge. People can take a vacation and enjoy themselves knowing that a blueprint of how business is done is in place.
The Wisdom of Bob:
Perspectives from Orion’s BPM Practice Leader
Why Map a Process?: DRIVE
Systems Thinking First
Design vs. Deployment Failures
Baby Boomer Brain Drain
What Is Process Mapping and How Can It Benefit You?
Process mapping is an analytical method used to identify and document how a process works – including its logic, inputs, outputs, stakeholders and pulse points. It’s all about understanding how and why things actually work (as-is), so we can see how we should be performing work today (process improvement) or could be delivering value tomorrow (process innovation). Mapping can help you root out inefficiencies and bottlenecks, improve coordination between departments, identify failure points, and establish your own best practices.
Process mapping is not a single tool; rather, it’s a toolkit. At Orion, we use a combination of proprietary tools, lean principles, Six Sigma methodologies, data analytics, and software-supported process mapping techniques to help you accurately uncover the true potential of your business.
It’s the first step in achieving continued and sustained growth. Whether you’re looking to improve a single role, department, division, or the entire organization—knowing your current state is the first step. Mapping your processes enable you to:
Gain a Clear Picture of How Work is Truly Being Performed
Process mapping can help you gain a comprehensive understanding of your operational processes, enabling you to have a clear picture of how work is actually being carried out. Without knowing exactly how work is done, decisions you make may be based on inaccurate information.
Identify Areas of Improvement
Once you have a clear understanding of your processes, it becomes easier to identify areas for improvement. You know what your constraints are, where there are redundancies, and where resources are being wasted.
Get Buy-in from Workers Who Must Execute the Change
Effective process mapping will enable you to communicate and gain buy-in from employees who are responsible for executing the changes. This helps ensure that everyone is on the same page regarding how the change will be implemented and monitored over time.
Enable Accurate Business Requirements
Mapping out your workflows is an essential step to correctly defining business objectives, particularly when it comes to regulatory and compliance concerns as well as technology/ERP integrations.
Transform the Way You Do Business
If you’re looking to implement positive change but don’t know where to start, contact our team for a free consultation today.
How Orion’s Business Process Mapping Consultants Can Help
Our business process mapping consultants have the skill and expertise to help you unlock the hidden potential within your business. Our team has a proven track record of helping clients discover new efficiencies, reduce costs, streamline operational processes and drive growth. Our 4-step process involves:
Step 1: Understand Your Business Needs and Goals
Our process starts with getting to know your business. We’ll work with you and your team to understand the root cause of your organization’s problems and what goals you hope to achieve by optimizing your processes. With in-depth industry experience, our consultants can reference their knowledge to understand the nuances that are particular to your industry and make sure that you get the most out of your investment.
Step 2: Map Out Your Existing Processes
Once we have a good understanding of your current state and goals, it’s time to map out your processes. Our consultants will work with you to document every step involved, which is very critical, especially during handoffs to other team members or departments. Our team is skilled at facilitating and bringing out the ideas of your team to ensure nothing is missed.
Step 3: Identify Opportunities for Continuous Improvement
By documenting the processes, it becomes easier to spot inefficiencies and identify areas that can be improved. Our consultants will work with you to brainstorm potential solutions and help guide your team toward effective implementation. We will help you develop an action plan to implement the process changes with minimal disruption to your operations.
Step 4: Monitor Performance & Analyze Results
Once the new processes have been implemented, our consultants will help you monitor and analyze the performance. This enables you to course-correct and makes sure that you’re achieving the desired results. We will also suggest additional areas for improvement as needed, helping you ensure the continued success of the project.
What others say about us
You were a pleasure to work with. We enjoy working with consultants that are passionate about their business, care about us and our people, and help us make our company better.
The examples, the stories, the interactions…it was all relatable. It was eye-opening to see things unfold and you NOW know why things happened or continue to happen.
Here’s What You’ll Get
Valuable work products and solutions Orion will help you develop:
Enterprise Process Blueprint
Create a model of how your core processes create value across functions and silos. Gain alignment between activities, departments, and functions to maximize efficiency and result in strong product/service delivery. This will help your team understand how value is achieved through cohesive collaboration with all departments working together. Learn more.
As-Is Documentation & Analysis
Find hidden opportunities to “work smarter” before you invest in expensive IT. This allows you to learn the status of current systems, processes and workflows within your organization. This baseline will be essential to understanding how to move forward with new initiatives. Learn more.
Business Process Redesign
Reimagine your value-creating processes via online workshops. We’ll work closely with key stakeholders to assess and analyze current processes, identify bottlenecks, identify opportunities to leverage new technology, and develop solutions that are feasible for implementation. Learn more.
Capture and retain the tacit knowledge of your most experienced employees. Utilize our expertise to create a comprehensive toolkit for capturing knowledge and ensure that it remains available to all team members. This will help preserve your competitive advantage and ensure that the right information is readily available to all team members throughout their careers. Learn more.
Silo Busting: Cross-Functional Process Governance
Let’s face it: Every major transformation initiative (digitalization, customer experience, etc.) requires cross-functional collaboration. Unfortunately, most organizations have practices and structures that undermine synergy between departments. Breaking through functional silos is the best way to assure your investment in new strategies and/or new technologies yields long-term competitive advantage. Learn More.
All businesses will experience pain points, but there are some that can be major showstoppers.
Are you seeing:
- a steady stream of data entry errors
- your employees complaining about business processes
- poor workplace culture
- increasing customer complaints
- deadlines not being met
- growing approval bottlenecks
- processes that don’t scale
- a decreasing bottom line, regardless of revenue increases
If so, then you need to consider business process mapping for your business.
Ready to Transform the Way You Do Business?
Our team’s experience in process mapping has helped hundreds of businesses achieve their goals by unlocking hidden value and driving growth. Get in touch with us today to start the conversation.
Frequently Asked Questions
What is business process mapping?
Business process mapping is the practice of charting and documenting all activities, tasks, and resources involved in a sequence of processes. This helps organizations understand their current state and identify areas for improvement.
How does business process mapping help my company?
By understanding your processes, it becomes easier to identify areas for improvement. It can help you optimize operations, reduce costs, improve customer experience and employee performance, streamline regulatory/compliance requirements, or maximize technology investments.
Should I hire consultants to do the work?
Hiring a consultant or a company that specializes in business process improvements can be beneficial if you need an outside perspective or don’t have the resources to do the work internally. They can help you quickly identify areas that need to be improved, make recommendations on how to fix them, and ensure effective implementation of any changes.
How much does it cost to map my business processes?
The cost of business process mapping varies depending on the size and complexity of the project. Contact us for a free consultation to get an estimate for your specific project.
How long does it take to document my business processes?
Again, this varies depending on the size and complexity of the project. Generally speaking, a small project can be completed in 2-4 weeks, while a more extensive project may take 4-8 weeks or 6 to 9 months, depending on the availability of the subject matter experts and staff involved in the project.
Can you help us map out our business processes?
Yes! Orion has a team of experts with extensive experience in enterprise process mapping. We will work with you to understand your unique needs and develop a customized solution that meets your specific requirements. Contact us today for a free consultation.
There Are Hundreds of Companies That Do This.
Why Should I Choose Orion?
Experience, Track Record, and Talent are Orion’s greatest assets and why companies have selected Orion over our competitors.
There are many companies out there promising to be the best at business process documentation, but none of them have the expertise of Orion. With over 25+ years in this business, we’ve trained 50,000+ business professionals and facilitated 500+ projects. These projects have resulted in reduced cost, increased capacity and ease of doing business, and greater employee engagement and customer satisfaction.
Business leaders want and need to be guided by the “voice of experience.” And the quality of a company’s services can only be as good as the men and women who deliver these services. That’s why Orion brings a Phenomenal Team to the table. We have no “junior” partners and no straight-out-of-school MBA graduates. Instead, Orion’s consultants hold, on average, fifteen years of professional and management experience prior to joining the Orion team and a track record of success.
We supply the skills, coaching, and project management needed to help your team achieve its goals. We “teach your team to fish” rather than making them hungry for more services. As a result, Orion’s clients enjoy long-term success because our methodology builds self-sufficiency and resilience. We build relationships and get to know your business inside and out so that we can create a custom strategy just for you.
I was initially skeptical…how can someone come in who didn’t understand our business help us to improve our business…that was alleviated after our first session. Any skepticism in the process was taken away after our first session.