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Customer Experience Consulting Services

Envisioning and deploying a breakthrough customer experience is one of the most impactful and exciting projects you and your team can participate in.

Customer Experience Consulting Services Explained

Customer Experience Transformation.Creating a Culture of Customer Intimacy.

Orion’s training curriculum can help you on that journey. However, if your organization needs to move immediately on a mission-critical initiative, Orion offers targeted consulting services to assure your success. Options include:

Strategic CX Assessment & Planning

How does your customer experience stack up against the competition? What improvements are needed to improve your organization’s strategic position? Our team can help you make sure CX improvement efforts have maximum benefit for your organization, as well as your customers.

CX Vision Session

Innovation is a team sport and actionable ideas do not come easily. Orion can help your leadership team develop your new CX concept and its supporting value proposition.

Customer Journey Mapping

Journey maps provide the critical outside-in view of your organization that should inform improvement efforts for every value-creating business process. Let our experts facilitate the sessions and jumpstart your journey toward a customer-centric organization.

Operational CX Assessment

Customer experiences are delivered by business processes. Linking the customer journey with internal operations will reveal opportunities throughout your organization for process changes that will have positive impact on your customers.

CX Solution Development

Getting your breakthrough CX vision off the drawing board and into reality is a multi-discipline effort. Orion can help you map To-Be processes, document new business requirements and procure the technologies needed to enable amazing customer experiences.

Let Orion help you achieve customer experience excellence.  
Call Margaret Powers today at (800) 510-2117.

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