Our Clients Are Able To:
Improve their bottom line...
primarily through increasing revenue as opposed to slashing services
Create win-win relationships with physicians
Utilize a variety of process improvement methodologies...
to leverage new technology and streamline operations
Maximize the number of patients served...
especially in areas where overhead is high and scheduling is challenging (e.g. Radiology, Clinics, OR)
Utilize data analytics...
to sift through the sea of operational data and unlock the keys to achieving your goals
Ralph Smith is Vice President, Healthcare and Strategic Services for Orion Development Group. He has personally supervised the performance improvement efforts in more than 100 organizations worldwide, including hospitals, clinics, and other healthcare organizations.
Mr. Smith specializes in data analytics, process redesign, and integrating strategy into day-to-day operations. Over the past 25 years, he has helped hospitals increase efficiency and quality of care by adapting and applying contemporary process improvement techniques.
Mr. Smith served on the Operating Room Executive Committee for Children’s Health Dallas from 2014-2018. In that capacity he was responsible for developing the analytics and processes to optimize case flow through the operating rooms. Changes made by the committee enabled the main OR to increase their case load by over 1,000 with a corresponding 11% reduction in staffing cost. His work in the MRI suite helped the hospital generate over $20,000 per day through increased utilization, while reducing the wait time to get an appointment from over six weeks to less than three days.
Additional health care clients include the Children’s Hospital of Pennsylvania (CHOP), Texas Children’s Hospital in Houston, Beebe Healthcare, Hudson Valley Hospital, Muskogee Regional Medical Center, Evangelical Community Hospital, Kings Daughters Health System, Loudon Health System, and the Cobb County Department of Mental and Public Health. Mr. Smith was the primary trainer of Continuous Quality Improvement tools and techniques at Texas Children’s Hospital for almost a decade, and facilitated multiple projects to help them achieve dramatic gains in efficiency.
Other accomplishments health care clients have achieved include:
- Increased block performance in the operating room by almost 30%
- Developed new process for managing outpatient exam room space, increasing visit count by 2,000 patients per quarter in a “full” facility
- Developed new measurement systems for the OR, diagnostic imaging, and the outpatient network to enable better management decisions
- Performed data analytics work in interventional radiology; pinpointed the causes for inefficient patient turn
- Drafted strategic plans on a hospital and departmental level
Mr. Smith has also facilitated strategic initiatives for an impressive array of clients in the private and not-for-profit sectors.email Ralph
Since the 1990s Orion has supported a wide variety of healthcare providers, including rehab centers, medical and dental practices, outpatient centers, government health agencies, and hospitals of all sizes. These satisfied clients include:
|Aurora Healthcare||Loudon Health System|
|BayCare||Michigan Public Health Institute|
|Beebe Medical Center||Muskogee Regional Medical Center|
|Boulder Community Hospital||New Jersey Department of Health|
|Centura Health||O’Brien Dental Labs|
|Children’s Health Dallas||Overlake Hospital Medical Center|
|Children’s Hospital of Philadelphia||Scripps Health|
|Cobb County Dept. of Public Health||Shands Hospital|
|Evangelical Community Hospital||Texas Children’s Hospital|
|Florida Department of Health||Transitional Learning Center|
|Hill Physicians Medical Group||VA Health Administration Center|
|Hudson Valley Hospital||Virginia Department of Health|
|King’s Daughter’s Health System||Wartburg Rehabilitative Care|
Orion’s role in these projects typically includes a combination of training, coaching and analysis. Rather than make your organization dependent on consultants, our job is to help your team become self-sufficient.
MRI Wait Time and Capacity
OR Block Utilization
Treating the Business of Healthcare
Professional Development for Leaders and Managers
Healthcare organizations have faced multiple sea changes and public health crises over the last few years. Meanwhile, patient expectations continue to rise, technology continues to explode forward and the pressure to do more with less has never been greater. Addressing these tough business challenges is an unavoidable reality for healthcare leaders.
To help your hospital or practice meet these challenges, Orion Development Group has created the Healthcare Leadership series. Each module is 1-3 days in length but can be customized to meet the specific needs of your organization. The four main modules are also available as open enrollment seminars, delivered live online.
Integrating Statistics and Experience to Drive Business Decisions
Data Analytics for Healthcare Leaders
Best Practices for Improving Satisfaction and HCAHPS Scores
Transforming the Patient Experience
We’d love to explore the possibilities with you!
Please complete the form below, call us at (718) 474-4600 or email us at firstname.lastname@example.org.