Process Mapping and Redesign
How to Streamline and Redesign Higher Education Processes
A Two-Day Seminar
Process Mapping is the essential foundation for every approach to quality improvement (Six Sigma, Lean, RPI, reengineering) and workflow automation (ERP, BPMS, CRM).
An organization –any organization– is a collection of processes. These processes are the natural business activities you perform that produce value, serve stakeholders and generate income. Managing these processes is the key to the success of your institution.
Unfortunately, most organizations –probably yours– are not set up to manage processes. Instead they manage tasks. Think about it. Isn’t your university organized around functions (the admissions office, the financial aid office, the registrar, the academic advising office)?
As a result, people tend to focus on “local” concerns instead of the “global” needs of process students, parents and faculty. Sub-processes evolve within offices without consideration of other functional areas. Inefficiency and waste become part of the system. They impact enrollment, retention, productivity and morale. Process mapping shows you the way out.
Gain The Skills You Need To Rethink Your Processes
This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement, and to implement process changes that will have immediate impact on quality, service, productivity and university goals.
What You Will Learn
- Identify and understand your organization’s true core processes
- Recognize and remove activities that do not add value
- Eliminate system flaws that result in poor quality
- Document processes for knowledge management or BPM initiatives
- View customer/supplier relationships and their impact on your system
- Engage office leaders, staff and colleagues in process change efforts
- Dramatically improve your efficiency and student/parent/faculty satisfaction
I. Systems Thinking: Seeing the Big Picture
- The Evolution of Process Management
- Process Management Cycle: Seven Stages
- Traditional Management vs. Systems Thinking
- Creating A System Map
- Clarifying Business Requirements
- Scoping the Process Improvement/Redesign Project
II. Mapping & Analysis Tools: Inside the Black Box
- Symbols and fundamentals
- Process and Workflow Diagrams
- Top-Down Flow Chart
- Block Diagram
- Activity Chart
- Work Flow Diagram
- Cross-Functional Flow Chart
- When to Use Each Chart
- Analyzing Process Flowcharts
- Streamlining the Value Engine
- Optimizing Flow and Capacity
- Process Measures: Identifying the Right “Pulse Points”
- Class Exercise: Putting It All Together
III. Getting There: Next Steps
- Organizational Change
- Creating the Right Documentation for Your Purposes
Who Should Attend
- Process Owner or Manager
- Process, Workflow or Business Analyst
- Functional or Project Manager
- Process Improvement Team Leader or Member
- Actively involved in your organization’s process improvement, Lean or Six Sigma efforts
The skills delivered in this seminar can be applied in manufacturing, service, health care and higher education organizations.
Credits: Up to 14 PDUs / 14 CDUs / 14 CPE hours for ABPMP re-certification