Strategic Business Process Management Consulting and Training Since 1993
BPM Consulting & Training
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Member Experience Webinar

Member expectations are not set by your peers in Michigan, Ohio, Texas or California. They come from experiences with Amazon, USAA and even Disney. Stop reacting to changing member expectations. Learn how to redefine service standards and and create a member-centric culture.

Orion is proud to partner with leading universities to offer impactful professional development programs across the full range of member/customer experience management disciplines, including:

Creating Your Digital Customer Experience e-Learning program

Design Thinking and Customer Experience Transformation seminar

Transforming the Customer Experience Certificate Program

Three-Seminar Series at Baldwin Wallace University

Available as open enrollment programs or as private, customized workshops and consulting services at your location.  Click the links above for more information or contact Orion with specific goals and questions.

To learn more about Orion’s full range of services, visit our Customer Experience page.

To view Orion’s retirement industry-specific services, visit our Public Pension page.

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