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Hundreds of companies have trusted Orion Development Group to support mission-critical projects. Orion’s seven targeted service lines are designed to help individual companies on their journey toward sustainable success via process excellence. These service lines provide the appropriate level of training and coaching support to achieve desired results and self-sufficiency.

People mapping processes

Process Mapping & Improvement

The business process has been at the heart of every major performance improvement initiative (TQM, Six Sigma, Reengineering, Lean) over the last 30 years. Rather than convince you a preconceived methodology is a perfect fit for your organization, Orion will work with your team to pick and apply the right tools and sustainable techniques that fit your culture, strategy and business needs.

Click here to learn more about Orion’s Process Mapping, Analysis and Improvement services.

Grain silos falling

Silo Busting: Establishing Cross-Functional Process Management

Enterprise business processes are the end to-end, cross-functional processes that create and ultimately deliver value to your customer. Managing these processes is critical to organizational success. Unfortunately, the walls (silos, fiefdoms) of modern organizations make it very difficult for cross-functional process innovations to endure and flourish.  Orion will help your organization make process excellence a sustainable asset by assessing and, as needed, redesigning organization structures, governance models, performance measurement systems, competency models and data strategies.

Click here to learn more about Orion’s Cross-Functional Management services.

Man on stairway to heaven

Strategy: Process-Based Competition

Processes should, of course, fulfill strategic goals. However effective strategy should also be a function of your organization’s unique process capabilities.  Orion’s unique process-leveraging and “Blue Ocean” techniques will enable your leaders to devise strategies that are innovative and difficult for your competition to replicate. We can also leverage our Balanced Scorecard expertise to assure successful strategy execution.

Click here to learn more about Orion’s Process-Based Competition services.

Customer Experience

Transforming the Customer Experience

Envisioning a breakthrough customer experience is one of the most exciting and impactful activities you can participate in. However, realizing the full potential from the new vision requires a multi-disciplinary implementation that leverages strategy, marketing, process redesign and technology.  Orion’s integrated approach assures sustainable success for your organization and its customers, members, citizens, patients or students.

Click here to learn more about Orion’s CX services.

IT/ERP Optimization

Time and again, information technology has proven to be the great enabler of process innovation. However, the failure rate for major IT upgrades and ERP implementations remains alarmingly (and expensively) high. Orion will help your organization get it right the first time by using process analysis and business analysis to enable an optimal and effective IT implementation. Or, if your IT implementation is already complete, we will help your team quickly close performance gaps caused by IT-process misalignment.
Brain energy people

Knowledge Retention

61% of leaders believe their organizations fail at transferring knowledge from experienced to inexperienced employees. In the Information Age, this is unacceptable.  Orion will help you leverage process maps to capture operational wisdom and create a knowledge-sharing culture.

Click here to learn more about Orion’s Knowledge Management services.

Medical records

Lean Healthcare and Lean Government

Over the last decade, the phrase “Do more with less” has taken on new meaning in the healthcare and government sectors.  Faced with unprecedented challenges, many leaders have turned to Lean as a means to increase efficiency.  Orion will help you take it a step further: Use Lean to increase your revenue and simultaneously deliver greater value for citizens or patients.

Click here to learn more about Orion’s Lean Government services.

Click here to learn more about Orion’s Lean Healthcare services.

Each of these service lines has a well-defined methodology that includes assessment, design, education, facilitation and other support elements.

Call Orion at (800) 510-2117. Let’s explore how you can leverage Orion’s expertise to achieve your goals.
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