Business Process Transformation – Discovering and Implementing Innovative Solutions

About Our Instructor

Ralph Smith is Executive Vice President of Strategic Services for Orion Development Group. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement systems for clients in all sectors. Mr. Smith has personally supervised the performance improvement efforts in more than 100 organizations worldwide. He is the author of the highly-rated text Business Process Management and the Balanced Scorecard.