Creating a Culture of Continuous Improvement
- Creating a Culture of Continuous Improvement
September 24, 2019
10:00 am - 11:30 am
A 90-MINUTE MANAGEMENT BRIEFING
Creating a Culture of Continuous Improvement
Making Improvement Everyone’s Job Every day
Almost every organization invests in continuous improvement (CI). Regardless of methodology (Lean, design thinking, Six Sigma), one great challenge is getting your entire organization to “own” CI. If performance improvement is viewed as the job of a team of specialists, results will be localized. Worse, CI will be unsustainable.
This management briefing, based on a real-world success story, presents a roadmap you can adapt to create a culture of continuous improvement at your organization. It will demonstrate how to:
- Evolve from expert-driven to staff-driven improvement
- Build internal CI capabilities
- Foster CI behaviors at all levels
- Govern cross-functional performance
Who Should Attend
You will benefit most from this program if you are a (an):
- Leader in an organization that utilizes Lean, Six Sigma, customer experience or other process improvement techniques
- Manager whose customer satisfaction relies on effective cross-functional cooperation
- Leader who is getting good but not great results from performance improvement investments
- Executive who wants to increase employee engagement
- Human resources professional
- Continuous improvement professional
Venue: George Mason University
Venue Website: http://info.gmu.edu/Maps/ArlingtonMap14.pdf
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