Sustaining Operational Excellence

IT transformations and process reengineering projects are long, arduous and expensive endeavors that can yield dramatic operational improvement.  But what happens when the dust clears?  Sustaining operational excellence isn’t about technology; it’s about culture.  Your people need the tools and motivation to use processes as the backbone for learning, improving, sharing and managing ongoing performance.

About Our Instructor

Amanda Dietz is the Vice President – Project Management and Business Analysis and a Process Management Advisor for Orion Development Group. She has more than 25 years of experience in operations management, auditing and process improvement.