Lean Yet Great Pension Operations

Efficiency and Effectiveness in Public Pension Operations: A Midwest public pension system successfully reallocated 40% of its staff to more valuable, member-serving tasks through process redesign. Here is a comparison of the before-and-after Full-Time Equivalent (FTE) staffing levels across 10 functional areas.

And…

• Service levels got better.
• No employees lost their jobs.

Win-Win-Win. That is doing efficiency right!