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Pepperdine University – BPM Certification

In the 21st century, Business Process Management (BPM) is the glue that integrates strategic initiatives, IT transformations, and day-to-day operational excellence. BPM is not a one-size-fits-all technical solution. It requires business insight, political acumen, and strategic creativity.

To help you excel, Pepperdine University has created the BPM Certification Program.  Now available as live, virtual training.


Building blocks
1 - Essentials of Business Process Management

Essentials of Business Process Management (Virtual)

Leveraging Operational Excellence for Strategic Advantage

March 8, 9 and 10, 2022 (10:00 am – 12:00 pm PST)
Click Here to Register

This eLearning program is comprised of three (3) two-hour sessions.

Essentials of Business Process Management is a six-hour e-learning event that will provide foundational knowledge from the Association of Business Process Management Professionals’ (ABPMP) Comprehensive Body of Knowledge as well as practical roadmaps to guide your BPM journey. This course provides professional development hours towards ABPMP re-certification.

What You Will Learn

  • Why a systems view is essential to sustainable success
  • Where the ABPMP’s Knowledge areas fit
  • Beyond Improvement: What you can achieve with BPM
  • Improvement strategies (Lean vs. Six Sigma, etc.)
  • 3 Ms of Process Improvement: Map, Measure, Manage
  • Creating a culture of improvement
  • Managing Across Silos: Results of a best practice survey
  • Charting the course ahead for your organization

Seminar Outline

  1. Core Concepts
    • The Value Engine
    • Managing Business Processes
    • Business Process Maturity
  2. Operational Excellence
    • Improving Tactical Results
    • The Three Ms of Process Improvement
    • Sustaining Excellence
  3. Sustaining and Leveraging Process Excellence
    • Transformation
    • Managing Across Silos
    • Assessing your Organization’s Maturity
2 - Process Mapping and Systems Thinking

Process Mapping and Systems Thinking

Using Process Analysis to Define and Solve Business Challenges
April 5, 6, 12 and 13, 2022 – Four, half-day sessions ONLINE
Click Here to Register

Gain the Skills You Need To Make Process Mapping Work for Your Organization

Process Mapping is the essential foundation for every approach to quality improvement (Six Sigma, Lean, RPI, reengineering) and workflow automation (ERP, BPMS, CRM). This practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have immediate impact on quality, customer service, productivity, and the bottom line.

What You Will Learn

  • Identify and understand your organization’s true core processes
  • Recognize and remove activities that do not add value
  • Eliminate system flaws that result in poor quality
  • Document processes for knowledge management or BPM initiatives
  • View customer/supplier relationships and their impact on your system
  • Engage business leaders, users and customers in process change efforts
  • Dramatically improve your efficiency and customer satisfaction

Seminar Outline

  1. Systems Thinking: Seeing the Big Picture
    • The Evolution of Process Management
    • Process Management Cycle: Seven Stages
    • Traditional Management vs. Systems Thinking
    • Creating A System Map
    • Clarifying Business Requirements
    • Scoping the Process Improvement/Redesign Project
  2. Mapping & Analysis Tools: Inside the Black Box
    • Symbols and fundamentals
    • Process and Workflow Diagrams
      • Top-Down Flow Chart
      • Block Diagram
      • Activity Chart
      • Work Flow Diagram
      • Cross-Functional Flow Chart
    • When to Use Each Chart
    • Analyzing Process Flowcharts
      • Streamlining the Value Engine
      • Optimizing Flow and Capacity
    • Process Measures: Identifying the Right “Pulse Points”
    • Class Exercise: Putting It All Together
  3. Getting There: Next Steps
    • Organizational Change
    • Creating the Right Documentation for Your Purposes
3 - Performance Improvement Strategies

Performance Improvement Strategies

Using Lean, Six Sigma and Reengineering to Improve Business Results

May 3, 4, 10 and 11 – Four, half-day sessions ONLINE
Click Here to Register

Think about it, all performance improvement methodologies (PDCA, Six Sigma, TQM, reengineering, etc.) have four elements in common: Customer value, process maps and measures, root cause analysis and improvement strategies. The tools and other techniques taught in this seminar will enable you to use the right data and right tools to craft the right solution to improve performance.

What You Will Learn

  • Evaluate which “tools” should be in your process improvement toolbox
  • Measure and analyze process performance
  • Recognize trends in performance
  • Identify the factors that limit quality, slow service time and increase costs (Lean)
  • Understand variability and how it drives your improvement tactics (Six Sigma)
  • Evaluate and apply process improvement alternatives
  • Develop results-oriented solutions that will yield improved business results

Seminar Outline

  1. Approaches to Process Improvement
    • The sea of methodologies
    • Determining best fit
  2. The Customer First
    • Who are your key customers?
    • How my customers measure “quality”
  3. Lean: Focus on Customer Value
    • Eliminating non-value-added activities
    • Reducing service/cycle time
  4. Six Sigma: Optimizing Performance
    • Understanding variation
      • Histograms and process distribution
    • Managing variation
      • Control Chart
    • Root cause analysis
      • Fishbone Diagram
  5. Your Improvement Strategy
    • Improvement alternatives
      • Evaluating reengineering vs. improvement
    • Prioritizing opportunities
    • Kaizen events vs. DMAIC projects
4 - Innovation Tools and Strategies

Self-Paced, Web-Based Training (2 hours) that demonstrates key techniques to generate out-of-the-box solutions and to leverage them to deliver meaningful business results.

What You Will Learn

  • Assess the impact of processes on strategic position
  • Use cutting edge techniques to generate new ideas
  • Redesign processes for maximum customer/strategic impact
  • Leverage process excellence to foster growth
  • Plan for the practical and political realities of change

Webinar Outline

  1. The Business Case for Innovation
    • Transformation examples
    • Generating Solutions: Improvement vs. Innovation
    • Strategy Canvas
  2. Innovation Strategies
    • The Five Max method
    • Process Extension
    • Kano Analysis
  3. Enabling Innovation Change
    • Evaluating the perceived impact from change

Click Here to Purchase.

5 - Business Process Transformation

Process Transformation

Discovering and Implementing Innovative Solutions

May 31, June 1, 7 and 8, 2022 – Four half-days ONLINE
Click Here to Register

There is no one-size-fits-all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.

This seminar will add creative redesign techniques to your classic, data-driven process improvement skills so you are able to deliver both continuous improvement and breakthrough solutions for your organization.  It takes a strategic view that assesses how your organization’s unique process strengths can be leveraged as competitive weapons.

Business Process Transformation also  presents a practical, how-to approach that integrates hard skills (project planning and execution) with soft skills (change management) to assure great solutions live up to their potential.

Act now. Enroll a team of key leaders today

What You Will Learn

  • Evaluate the need for innovation vs. improvement
  • Interpret data and graphics to make key decisions
  • Think outside the “process box”
  • Devise innovative process designs based on customer needs
  • Develop results-oriented process solutions
  • Assess the strategic impact of process capabilities
  • Create effective process improvement project plans and controls
  • Engage stakeholders to win support for process change
  • Measure and monitor results

Seminar Outline

I. Innovation in Business

  • Transformation examples
  • Strategy/Process/Innovation Synergy
  • Generating Solutions: Improvement vs. Innovation

II.  Process Improvement Strategies

  • Optimizing process flow
  • Managing variation
  • Making data-driven decisions

III. Process Innovation Techniques

  • Creative thinking: When science is not enough
  • Brainstorming- Guidelines
  • Six Hats Thinking
  • Five Max Method
  • Assessing Solutions
  • Mapping To-Be Processes

IV. Leveraging Process Excellence

  • Identifying Unique Process Capabilities
  • Kano Model
  • Process Extension
  • Market Extension
  • Competitive Analysis
  • Value Curves

V. Implementation

  • CODE – Implementing Change
  • Creating your roadmap
  • Questions to answers at each phase
  • Defining value from your stakeholder’s perspective
  • Implementation charter/Statement of Work
  • Assessing “winners” and “losers” from change
  • Facilitation tips

You can take any module individually or commit to the entire series and the optional certification capstone and test.

Individual modules cost up to $1,995 each.   The full series has a discounted price of $4,950. The full series plus certification costs $5,950.

Two Paths to Certification

Boost your career with a BPM certification.

Path 1: ABPMP

The Association of Business Process Management Professionals created the first independent professional certification programs in the area of BPM. They are now the internationally recognized standards for BPM professionals. ABPMP offers three levels of BPM Certifications:

  • CBPA® – Certified Business Process Associate
  • CBPP® – Certified Business Process Professional
  • CBPL – Certified Business Process Leader
The Pepperdine modules are not intended as a test prep program but they do provide knowledge needed to pass the CBPA or CBPP exams.  The advantages to the ABPMP certification option are lower exam costs ($400-$650) and greater international recognition.  (ABPMP is not affiliated with Pepperdine University.)

Path 2: Pepperdine University

To earn the designation of Certified Business Process Manager from Pepperdine University’s Graziadio Business School, candidates must:

  • Complete all five modules in the BPM Certification Program
  • Pass a 50-question BPM test (Passing grade = 80)
  • Solve a comprehensive Capstone Case Study

The certification process (test, case study) carries a fee of $1,000 beyond the training fees. The advantages to the Pepperdine certification option are potential ROI from project work and no experience prerequisites. Only candidates who complete all five Pepperdine training modules are eligible for certification from Pepperdine.

Who Should Attend

You will benefit most from the Business Process Management (BPM) Certification program and its modules if you are a:

  • Leader of a process improvement, Kaizen, Lean or reengineering team
  • Process Manager or Process Owner
  • Process improvement facilitator
  • Process, Workflow or Business Analyst
  • Internal change agent
  • Manager or consultant who is installing BPM, ERP, CRM or similar technologies
  • Senior leader who is “Champion” of process/technology change
  • Process Improvement team member
  • Candidate for CBPA or CBPP certification from the ABPMP
  • Professional involved in your organization’s process improvement, Lean or Six Sigma efforts

The skills delivered in this seminar can be applied in manufacturing, service, health care and public sector organizations.


Participants who complete these courses and/or achieve certification will:

  • Enhance their careers and value to their employers
  • Gain critical skills to improve and innovate operations
  • Learn how to facilitate cross-functional teamwork and cooperation
  • Bridge the gap between business processes and new technology
  • Walk away with tools, ideas and actionable items to tackle process challenges
  • Earn professional development credit toward ABPMP certification
  • Receive a free Process Management Memory Jogger
  • Position themselves as future leaders of their organizations

More Information

For more information or to register, contact Kim Jones-McKnight

(800) 510-2117


March 8 –June 8, 2022

Pepperdine - Virtual


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