Robert (Bob) Boehringer is the Vice President – Process Management Services for Orion Development Group. He has more than 30 years of experience helping leaders and professionals improve quality/productivity via the implementation of process improvement methodologies (TQM, SPC, Reengineering) and focused automation. His expertise in process design and problem solving is a recognized globally.
Mr. Boehringer is the architect of several of Orion’s seminars, including Process Mapping. Process Mapping is the de facto standard of the industry, having been delivered to more than 30,000 professionals from both private and public sector organizations in the last two decades. He consistently receives outstanding reviews from his students.
Mr. Boehringer’s clients have included Chubb Insurance, Citibank, ConEd, Microsoft, Pfizer, Warner Lambert, Genentech, Delaware River Port Authority, Kaiser Permanente Healthcare Systems, US Navy, Fairfax County Government (VA), Dakota County Government (MN), The Hartford Insurance Company, State Farm Insurance, Southern California Edison and the University of Pennsylvania.
Prior to becoming a consultant, Mr. Boehringer worked for DuPont, Shell Oil, Procter & Gamble and Pepsi-Cola. He has a B.S. in Mechanical Engineering from Cornell University and currently serves on the boards of Boehringer Laboratories, Inc. and Catalyst Marketing Communications, Inc.
Amanda Dietz (Mandy) is the Vice President – Project Management and Business Analysis for Orion Development Group. She has more than 25 years of experience in operations management, customer experience transformation and process improvement.
Prior to joining Orion, Ms. Dietz attained extensive quality and process management experience in the corporate world, principally in the Financial Services sector. She served on the senior management teams at InTuition, Inc. and Florida Federal Savings Bank (now part of Wells Fargo). As an instructor, Ms. Dietz consistently receives outstanding reviews from seminar participants.
Her training/consulting clients include Bank of America, Duke Energy, Consumers Credit Union, Michigan Virtual, Best Buy, Ohio PERS, Santee Cooper, Kuraray America and the U.S. Postal Service.
Amanda Dietz earned her BS in Finance from Indiana University and MBA in International Management from the University of South Florida. She was a Certified Quality Manager (ASQ).
Edwina McKinney is a Senior Instructor with Orion Development Group. Ms. McKinney has more than 25 years of experience in management and organizational training. She has provided quality management, process improvement and Balanced Scorecard training for both public and private sector organizations.
As an IBM Systems senior manager, Ms. McKinney utilized her extensive training experience in workflow analysis, human resource activities, quality processes, employee motivation and management skills for changing environments. As a member of IBM’s management team, she participated in their preparation for the Malcolm Baldrige Award. This broad experience enables Ms. McKinney to excel in both management-level and executive-level training assignments.
Ms. McKinney received her undergraduate degree from the University of Oregon and conducted her graduate studies at the University of Minnesota and Harvard University.
Ralph Smith is Executive Vice President of Strategic Services for Orion Development Group and the head of our healthcare practice. In this capacity, Mr. Smith is responsible for facilitating the implementation of strategic plans and strategic measurement systems for clients in all sectors.
Mr. Smith has personally supervised the performance improvement efforts in more than 100 organizations worldwide. He is the author of the highly rated text Business Process Management and the Balanced Scorecard.
Over the last twenty-five years, Mr. Smith has utilized his strategic planning and process improvement experience and expertise for a diverse group of clients, including: Texas Children’s Hospital, BlueCross BlueShield of Illinois, Alcoa, XL Insurance, AT&T Mobility, Fairfax County (VA), Dakota County (MN), Arbitration Forums, FedEx Kinko’s and Johns Hopkins University. He has designed training solutions, facilitated team activity and served as a consultant to management. As an instructor, Ralph consistently receives ratings that average over 9.2 on a scale of 1 to 10.
Ralph Smith has a Masters degree in Operations Research from the Georgia Institute of Technology and a Bachelors degree in Mathematics and Statistics from the University of Georgia. He is a member of ASQ and the Association of Business Process Management Professionals (ABPMP).