Strategic Business Process Management Consulting and Training Since 1993
BPM Consulting & Training
menu MENU

Process Mapping Tip #1

Modern Analyst recently published our 10 Tips for Business Process Mapping. The first tip may be the most important, especially at a time when there is a sea change in the business environment.

  1. Start with the big picture in mind

It is human nature: Our first instinct for problem-solving is to get under the hood and start fixing things. Resist that temptation! A “systems thinking” approach will help you clarify objectives, understand the business environment, and identify external root causes, customer gaps and stakeholders. We recommend the System Map to get your project off on the right foot.

Illustration of System Map structureLike a SIPOC on steroids, the System Map defines the environment in which a process exists before you open up the “black box.”

To get a sense for the importance of the System Map, watch this short video from Bob Boehringer, the man who created this important tool:

System Mapping is taught in Orion’s flagship seminar, Process Mapping & Systems Thinking.  It is also discussed in our article, Facilitating A Discovery Session.

Using tools like the System Map helps us focus on the big picture; it assures meaningful change as opposed to making improvements that “rearrange the deck chairs on the Titanic.”

Paul King

Share This