Process Mapping

Process Mapping is the essential foundation for every approach to quality improvement (Six Sigma, Lean, RPI, reengineering) and workflow digitization (ERP, BPMS, RPA).  Properly used, process maps can help your organization:

• Understand how value is created for different stakeholders
• Eliminate as many as 50% of the steps by identifying non-value-added activities
• Reduce complexity of operations for employees and at customer touch points
• Clarify the true business requirements prior to automation or reengineering investments
• Enable staff to see past “local” concerns and understand the “global” needs of process customers
• Actively engage employees in problem solving and opportunity identification
• Cultivate a culture of knowledge sharing and retention
• Identify opportunities for dramatic improvement in product quality and/or customer experience

Explore this section to learn more about how your organization can benefit for process mapping.

Mapping the Path to Business Success

There are many important reasons to map a process. Ideally, maps will be created by your process performers, managers and subject matter experts. This creates ownership of the results and better cross-functional understanding. Mission-critical projects benefit from expert facilitation. There is not better resource to guide your team to success than Orion. Services include:

Enterprise Process Blueprint

Your organization is comprised of hundreds, if not thousands, of processes. Many are interdependent when it comes to delivering value to your stakeholders. An enterprise process blueprint identifies an organization’s core process flows and demonstrates how the different types of processes (value-creating, support, asset-creating, management) fit together. It is the first step in establishing organization-wide business process governance. Orion will work with your executives and operational leaders to develop a model that is unique to your enterprise.

Professional Development Options

Mastering process mapping as a business skill goes far beyond learning flowchart shapes and connectors.  Orion’s experienced instructors teach you how to use a toolbox of techniques to capture business wisdom, optimize resources, and maximize value creation for the customer. Orion’s seminar, taught nationwide since 1994, is the de facto standard of the industry.  We offer a comprehensive classroom experience, a concise online module and customized training for your team.

Process Mapping, Modeling and Analysis seminar

How to Streamline and Reengineer Business Processes

In two days, his practical, how-to-do-it seminar will arm you with the knowledge you need to analyze the way your organization really operates, to identify opportunities for dramatic improvement and to implement process changes that will have an immediate impact on quality, customer service, productivity and the bottom line.

Essentials of Process Mapping webinar

In two hours, this interactive, self-paced module will show you how to use the three most common charts to document, communicate and analyze business processes.

The content from this course is curated from Orion’s renowned Process Mapping, Modeling and Analysis seminar.  Your virtual instructor is Robert Boehringer. Estimated run time: 1-hour presentation only; up to 2 hours with included exercises.

These skills can also be delivered as a consulting engagement applied to real projects. For more information, email Margaret Powers or call her at (800) 510-2117.

Resources for Your Work

Process Mapping templates (Visio)

Process Mapping Templates (Word Doc)

Prioritization Matrix | Project Management Template (Word Doc)

Process Maps Template (Creating Informal Map System)

The Wisdom of Bob: Perspectives from Orion’s Practice Leader

Please enjoy this collection of videos that address a variety of key tools, concepts and management strategies necessary to achieve mature, sustainable business process excellence.

Unparalleled Real-World Experience

More than 30,000 professionals from private and public sector organizations have completed Orion’s Process Mapping seminar in the last two decades.  Our experience goes far beyond the classroom.  Below are just some of the clients for whom Orion has provided process mapping consulting, coaching, analysis and facilitation. No team of experts in the United States has helped more organizations in more industries leverage process mapping to achieve performance excellence.