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Process Modeling, Analysis and Redesign – GMU

Two-Day Seminar ♦ March 21-22, 2017 ♦ Herndon, Virginia

Click here to enroll a team of key leaders today.

Process Mapping is the essential first step in a wide variety of mission-critical initiatives, such as Lean, ERP, ISO, Knowledge Management, Six Sigma, customer experience and reengineering.  Properly used, process maps enable you to re-think and redesign how work gets done in your organization.  It maximizes the ROI of any performance improvement effort.

For more than two decades, George Mason University has provided process mapping, modeling and analysis training to thousands of professionals and emerging leaders.  This two-day seminar is not about drawing boxes and arrows; it is about the art and science of maximizing the value your organization generates for its customers.

Process Modeling, Analysis and Redesign is also the first course in Mason’s Business Process Management Certificate Program and supports re-certification by the ABPMP.  Act now! Click here to enroll a team of key leaders today.

What You Will Learn

<ul> <li>Identify and understand your organization’s true core processes</li> <li>Recognize and remove activities that do not add value</li> <li>Eliminate system flaws that result in poor quality</li> <li>Document processes for knowledge management or BPM initiatives</li> <li>View customer/supplier relationships and their impact on your system</li> <li>Engage business leaders, users and customers in process change efforts</li> <li>Dramatically improve your efficiency and customer satisfaction</li> </ul>

Seminar Outline

<h4>I. Systems Thinking: Seeing the Big Picture</h4> <ul> <li>The Evolution of Process Management</li> <li>Process Management Cycle: Seven Stages</li> <li>Traditional Management vs. Systems Thinking</li> <li>Creating A System Map</li> <li>Clarifying Business Requirements</li> <li>Scoping the Process Improvement/Redesign Project</li> </ul> <h4>II. Mapping &amp; Analysis Tools: Inside the Black Box</h4> <ul> <li>Symbols and fundamentals</li> <li>Process and Workflow Diagrams <ul style=”list-style-type: circle;”> <li>Top-Down Flow Chart</li> <li>Block Diagram</li> <li>Activity Chart</li> <li>Work Flow Diagram</li> <li>Cross-Functional Flow Chart</li> </ul> </li> <li>When to Use Each Chart</li> <li>Analyzing Process Flowcharts <ul style=”list-style-type: circle;”> <li>Streamlining the Value Engine</li> <li>Optimizing Flow and Capacity</li> </ul> </li> <li>Process Measures: Identifying the Right “Pulse Points”</li> <li>Class Exercise: Putting It All Together</li> </ul> <h4>III. Getting There: Next Steps</h4> <ul> <li>Organizational Change</li> <li>Creating the Right Documentation for Your Purposes</li> </ul>

Who Should Attend

<ul> <li>Process Owner or Manager</li> <li>Process, Workflow or Business Analyst</li> <li>Functional or Project Manager</li> <li>Process Improvement Team Leader or Member</li> <li>Actively involved in your organization’s process improvement, Lean or Six Sigma efforts</li> </ul> The skills delivered in this seminar can be applied in manufacturing, service, health care and public sector organizations.


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