Strategic Business Process Management Consulting and Training Since 1993
BPM Consulting & Training
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Essentials of Use Cases


Time: 1 to 2 hours, including exercises
Fee: $150


Use cases are a simple but powerful way of describing the interactions between a user or customer and a business process or IT system. The use case describes in pictures and words what the user is trying to accomplish and is thus an excellent tool to capture and document requirements.

Essentials of Use Cases will show you the fundamental techniques you need to begin using use cases today. This webinar includes tips, examples and guidelines for creating clear and effective use cases.

  • Characteristics of good actors, diagrams and descriptions
  • The structure and style of effective use cases
  • How to write a basic and alternative flow
  • The relationship between use cases and business requirements

Time: 1 to 2 hours, including exercises