Process mapping is an incredibly important set of techniques with a wide range of business applications. It is an essential tool for all flavors of process improvement and innovation. It is a key technique to assuring accurate business requirements for IT projects. Well-managed process documentation also enables superior knowledge management.
Essentials of Process Mapping will show you how to use the three most common charts to document, communicate and analyze business processes. Delivered by world-renowned process mapping expert Robert Boehringer, this webinar experience includes exercises and a video observation case study.
Major topics include:
- Overview of Process Mapping guidelines
- Top-Down Flowchart
- Logic Diagram
- Cross-Functional Map (Swim Lanes)
- Process Observation – Video with exercise
- Analyzing Process Maps
Estimated run time: 1-2 hours, including exercises.
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