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Interested in learning more on Business Process Management? Wish to incorporate some of our wisdom to your business? Take a few minutes to view the knowledge bank of articles, posts and downloads written by our instructors and team members. Click on the appropriate topic to find out more information.
Clarity and Strategtic Direction
- Four Waves of Process Management by Paul King
- How To Determine Appropriate Performance Measures During Mergers by Ralph Smith
Process-Oriented Strategic Planning Series
- Leveraging Process for Strategic Advantage by Ralph Smith
- Conducting A Strategic Assessment by Ralph Smith
Public Sector Strategy Series
- Mapping Strategy in Public Sector Organizations by Ralph Smith
- Building the Balanced Scorecard in Public Sector Organizations by Ralph Smith
Process, Mapping and Redesign
- Process Mapping and Busines Process Redesign by Robert D. Boehringer
- Are You Ready for Re-Engineering – A Survey by Mike Schueter
- Process Mapping Words of Wisdom by Susan Williams
- Cutting Through the Six Sigma Hype by Gary Cone
Process Mapping and Analysis Series
- Facilitating A Discovery Session by Vicki Hesse
- How to Assess A Process by Vicki Hesse
- Mapping A Process by Vicki Hesse
Preparing for Change
- Twas the Night Before Process by Robert D. Boehringer
- Implementing Organizational Change: The Role of the Change Agent by Robert D. Boehringer
- Promoting Accountability by Susan A. Williams
- The Baseball Diamond: An Analogy for Team Design and Development by Dr. William Hendricks