MENU BPM Maturity: Performance Metrics/Management
Process documentation and data are the lifeblood of operations management, especially in process-focused organizations. Performance management elements must be able to measure cross-functional parameters, monitor key process indicators and promote customer-focused, process- by employees at all levels.
Performance management elements must be able to measure cross-functional parameters, monitor key process indicators and promote customer-focused, process- by employees at all levels.
Resources to help you on the journey:
Books
| Understanding Variation: |
| The Key to Managing Chaos |
| by Donald Wheeler |
| Beyond Performance Management: |
| Why, When, and How to Use 40 Tools and Best Practices for Superior Business Performance |
| by Jeremy Hope and Steve Player |