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BPM Maturity: Process & Technology

The business process has been at the heart of every major performance improvement movement of the last 30 years.

Increasingly, business processes are dependent on enabling and/or supporting information technology so these factors must be assessed in tandem. At the lower levels of maturity, enough management discipline must exist to assure functional business process repeatability and reproducibility. Internal and external customers will receive consistent results.

More advanced organizations should have optimized cross-functional flows with well-aligned technology and readily available process documentation and metrics to support outstanding customer results.

Resources to help you on the journey:

Books

Articles and Videos

Seminars

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