BPM Maturity: Strategy & Leadership

Cross-functional process management is not a program that can be delegated to a PMO; it is a way of doing business that requires ongoing executive participation to assure organization-wide process excellence and strategic success.

Matrix management is needed to lead, balance and align functional and core process performance. Process improvement projects must be selected with strategic insight and carry the assurance of executive support for implementation. Emerging leaders must be mentored with a horizontal management perspective.

Resources to help you on the journey: