MENU Building the Balanced Scorecard in Public Sector Organizations
By Ralph Smith
“Take it or leave it? Not hardly. In our case, our customers’ choices are: take it or take it…they couldn’t leave it if they wanted to…”
So spoke the Chief Information Officer of a major state government organization.
His department was responsible for providing technology support to other state departments (Treasury, Corrections, Agriculture, etc.). They were literally the only game in town…
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