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Free Video Series

Process Mapping Videos

Improve vs. Redesign

When It Makes Sense to “Fix A Problem” and When You Need a Reengineer.

“As Is” Before IT

The need for “as is” analysis, especially for IT projects.

Customer Experience Videos

An Example of Customer Experience

How Tesco understood customer needs, designed a truly innovative solution and transformed the customer experience.

Customer Satisfaction Does Not Equal Customer Experience

Improving customer service is not enough to drive business success. Experience = Growth.

Lean Six Sigma / Kaizen Videos

Three Things that Add Success to Kaizen 

Ensuring Successful Change Management.

Orion Development Group is a pioneer in strategic process management. We help clients in all industries create distinctive process capabilities and leverage those capabilities for competitive advantage.

If you would like to find out more about Orion’s on-site training, contact us or call us at 800-510-2117.

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