MENU Free Video Series
Process Mapping Videos
Improve vs. Redesign
When It Makes Sense to “Fix A Problem” and When You Need a Reengineer.
“As Is” Before IT
The need for “as is” analysis, especially for IT projects.
Customer Experience Videos
An Example of Customer Experience
How Tesco understood customer needs, designed a truly innovative solution and transformed the customer experience.
Customer Satisfaction Does Not Equal Customer Experience
Improving customer service is not enough to drive business success. Experience = Growth.
Lean Six Sigma / Kaizen Videos
Three Things that Add Success to Kaizen
Ensuring Successful Change Management.
Orion Development Group is a pioneer in strategic process management. We help clients in all industries create distinctive process capabilities and leverage those capabilities for competitive advantage.
If you would like to find out more about Orion’s on-site training, contact us or call us at 800-510-2117.