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The Essence of Customer Experience

Transformative customer experience programs go far beyond automating or cost reduction and reinventing processes for improved customer satisfaction. They are the intersection of strategic marketing, out-of- the-box thinking and operational innovation. These programs have the exciting potential to increase revenue, strengthen customer loyalty, expand market share and generate customer referrals.

The Essence of Customer Experience:

Finding Your Moments of Truth

Orion is proud to partner with Michigan State University to offering this exciting and impactful program:

Transforming Your Customer Experience

How to Generate Innovations that Matter to Your Customers and to Your Strategy

Available as an open enrollment course on December 12-13 in Lansing. Also available as a private, customized workshop or consulting service for your organization. Click the link above to register.

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