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Baldwin Wallace Symposium

In a world of constant change, there are no silver bullets. Every business transformation or improvement initiative must align with customer strategy, deliver meaningful business results and be integrated into day-to-day operations.

Baldwin Wallace University Professional Development has assembled three thought leaders to address the strategies and tactics your organization needs to address your business challenges of 2018 and beyond.

The Symposium on February 13, 2018, will be comprised of three one-hour sessions:

1:30 - Transforming Your Place in the Market

  • Customer Experience as the Engine for Business Growth
  • Why CX is the New Competitive Battleground
  • The Best Customer Experience Success Examples
  • Strategies and Tactics Needed for You to Succeed

Click Here to Register

2:30 - Lean Six Sigma: Fast-Tracking Business Results

  • A Team-based Approach to Attacking Problems and Opportunities
  • Why Employee Engagement is Critical to Achieving Real, Sustainable Results
  • Examples of Successes Using Kaizen Events
  • The Structure, Flow, and Skills Needed to Address Problems and Opportunities

Click Here to Register

3:30 - Assuring Return on IT Investments

    • Skills, Knowledge, and Systems that Deliver on the Promise of Transformation
    • Why Most Technology and Innovation Projects Fail to Meet Expectations
    • Examples of Successes and Failures
    • Disciplines Required to Identify and Implement the Right Solutions

Our Thought Leaders:

Amanda Dietz

Amanda Dietz

Amanda Dietz is the Vice President – Project Management and Business Analysis and a Process Management Advisor for Orion Development Group. She has more than 25 years of experience in operations management, process innovation, technology deployment and customer service.

As a trainer and consultant, Ms. Dietz is able to leverage her diverse expertise and strategic outlook to help clients implement and fully realize the benefits of process and technology change.


Steve Wall

Steve Wall is the Public Sector Performance Improvement Practice Leader for Orion Development Group. He has more than 25 years of experience leading major improvement efforts.

As a consultant, Mr. Wall has worked with dozens of states, counties, and private sector organizations in the United States and Mexico to develop strategic plans, implement change, improve customer focus, eliminate waste and save money.

Lynda Carter

Lynda Carter is founder and president of Competitive Edge Consulting, Inc. and an adjunct faculty member of Baldwin Wallace University providing project management expertise and custom training development and delivery solutions.

Lynda has extensive experience designing and delivering project management training programs as well as consulting with senior project management leaders on all aspects of projects from methodology design and implementation to advanced applications of project management.

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